The IT Specialist has daily responsibilities that can vary from staffing the Help Desk and monitoring performance, to special projects and direct customer interaction. The majority of the IT Specialist’s job duties and responsibilities will be conducted at the Portland office location; however, travel will be required from time to time.
What you will do:
- Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage.
- Track statistics on issue and problem resolutions using ticketing system.
- Work with systems and network teams to resolve customer issues.
- Help develop best practice procedures.
- Ensure duties are delegated properly and tasks are complete on time.
- Work with printer vendors to coordinate delivery and installation.
- Printer management using Windows printer server.
Qualifications:
- Proven excellent customer service.
- 3+ years’ experience in the IT field.
- Citrix Xen Desktop experience.
- Familiarity with cloning/imaging software for desktops/laptops.
- Hands-on experience providing level 1 support.
- Strong knowledge of Active Directory or similar user management technology.
- Ability to quickly diagnose technical problems in person or remote.
- Proven ability to manage complex projects.
- Understanding of general networking administration and Windows-based PC troubleshooting.
- Ability to use ticketing systems efficiently.
- Mac experience preferred, but not required.
Why You'll Love Working Here:
- Amazing work/life balance.
- Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO).
- 401(K) Plan with Employer Matching.
- License & Tuition Reimbursements.
- Paid Time Off.
- Holiday Pay & Floating Holiday.
- Employee Perks and Discount Programs.
- Supportive environment to help you grow and succeed.
Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.
Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.
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