Call Center Agent

Call Center Agent
Department: Hype Tier
Employment Type: Full Time
Location: Philadelphia, PA
Compensation: $18.50 - $26.00 / hour
Description
Hype Tier is a dynamic and innovative social media marketing agency dedicated to elevating your online presence. With a passion for creativity and a commitment to results, we specialize in crafting data-driven strategies that resonate with your audience and drive growth.
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the voice of our company, providing exceptional customer service and resolving inquiries efficiently. You will be responsible for handling inbound and outbound calls, assisting customers with their requests, and ensuring that each interaction reflects our commitment to excellence. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a passion for helping others.
Pay: $18.50 - $26.00 hourly
Job: Full time
On site
Key Responsibilities

• Handle inbound and outbound customer calls in a timely manner.
• Provide accurate information to customers regarding products and services.
• Resolve customer inquiries and complaints effectively and efficiently.
• Document and update customer records in the company's database.
• Maintain a high level of professionalism and empathy during customer interactions.
• Achieve and exceed individual and team performance targets.
• Collaborate with team members to enhance customer service processes.

Skills, Knowledge and Expertise

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stress and work in a fast-paced environment.
• Proficiency in using computers and related software applications.
• Flexibility to work various shifts as required.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and development.
• Friendly and inclusive work environment.

Let's create your dream career and make an impact together! Apply today.