Operations Specialist, Labs

About the Team

DoorDash Labs is an independent team within DoorDash. We are working on building autonomous delivery robots from the ground-up and other automation solutions as part of DoorDash's core delivery platform. If you have a passion for applying AI and robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We’re hiring an Operations Specialist in our Operations Team to assist with experimental products within DoorDash Labs. In this role, you’ll work with multiple stakeholders including Product and Engineering (hardware and software) to assist with the various tasks relative to the deployment and sustenance of experimental products. This includes, but is not limited to:

• Traveling to merchants for training staff
• On-site audits to gauge product performance
• Data collection
• Debugging for various new product features

You’re excited about this opportunity because you will…

• Play an integral role on a small and focused team
• Assist the product development team with streamlining of new product features
• Enjoy working closely with merchants and dashers and being obsessively focused on aspects of the product that benefit them

We’re excited about you because…

• Enthusiastic about traveling and experiencing our technology in merchants with differing footprints, both domestic and potential international travel
• Work collaboratively with others, but thrive in self-sufficiency and taking ownership of key functionalities of a product
• Familiarity with ticketing tools to collect feedback, schedule fixes, and track progress
• 2+ years of experience or strong interest in the space