Customer Service Representative/Teller

FVCbank
Customer Service Representative/Teller
Job Description
Title Customer Service Representative/Teller
Department Branch
Reports to Branch Manager
Job summary
The primary role of the Customer Service Representative (CSR)/Teller is responsible for the delivery of bank products and services to consumers and small businesses. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures.
Summary of Essential Job Functions
The CSR/Teller will provide customers with excellent service, including greeting customers by name and building a rapport with customers that generates customer loyalty. In the CSR role, the CSR/Teller provides sales assistance to walk in customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs. Supports branch in achieving its sales and customer retention goals. The CSR/Teller also ensures compliance with operational, security and audit procedures, preventing fraud and protecting customer assets. In addition, in acting as a Teller, the CSR/Teller will process daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc. The CSR/Teller will also be completing all facets of branch opening and closing procedures, teller balancing functions, vault and balancing procedures under bank dual control policies and procedures, maintain branch activity logs for BSA reporting, monetary instruments and currency In/Out as well as generating CTRs as required. In order to assist the branch team, additional duties maybe assigned as needed.
Minimum requirements
High school diploma or GED
6 months prior banking experience, specifically as a teller
Ability to focus on task and be detail oriented
Positive attitude
Computer skills
Strong analytical skills
Excellent written and verbal skills
Abilities required
Extraordinary customer service
Self-starter
Team player
Leadership skills
Strong written and verbal communication skills
Strong and effective planning and organizational skills
Desired Skills
Prior sales experience
Mathematical skills
Strong relationship builder
Essential Functions
Ability to sit, stand, kneel and bend for extended periods of time
Must be able to operate a computer keyboard, mouse, and other computer components
Lifting and transporting heavy to moderately heavy objects
Ability to converse and exchange information with customers and all levels of staff within the organization
Ability to observe, perceive, and identify data
Ability to travel via air, rail, automobile, and/or bus
Disclaimer
The position for which you are applying is one that would have access to cash, financial instruments,
financial transactions or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse of misappropriation of financial instruments or information which is essential function of the position for which you are
applying. A consumer report and additional background reports are requested of all applicants on that basis.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an Affirmative Action/EEO Employer. We do not discriminate on the basis of race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation or any other characteristic protected by federal, state or local law.
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