Castle CDJR, Naperville is looking for an Express Service Advisor to join our team.
We are committed to delivering an extraordinary customer experience every day and a supportive and engaging environment where you can thrive to make it happen! If this sounds like something of interest to you, please apply now with any relevant qualifications that would make you a valuable addition here at Castle Auto Group.
What We Offer
- 401(K) with employer match
- Major Medical & Dental (50% employee paid premium)
- Vision
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Flexible work schedule
- Career advancement
Responsibilities:
- Ability to work under pressure and handle a busy workload under sometimes stressful conditions
- Have some experience in Customer Service/ Sales, ideally in automotive
- Love to help people and find ways to create happy customers
- Ability to multi-task and work in a fast paced environment
- Have a naturally happy and outgoing demeanor
- Work alongside your dealership peers to create an exceptional customer experience geared to drive customer loyalty and retention
- Previous experience at “quicky” lube shops, department store auto shops or dealerships a plus
- Self-motivated and enthusiastic presence in a team environment
- Be a great teammate to your co-workers, always willing to go above and beyond
- Report to management any circumstances that compromise the integrity of the dealership
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly, compassionately, and timely
Qualifications:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Valid driver's license and meet insurability standards
We are looking for qualified, quality people who are ready to start their career within our family.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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