Technology Architecture Manager | Senior Level | Full time
We are a leading partner to the world’s major cloud providers. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most. Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities like data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with pre-configured industry solutions to shape, move, build and operate our clients’ businesses in the cloud. We combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design — with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve.
Are you ready to step up to the New and take your technology expertise to the next level?
Accenture is looking for passionate and customer-obsessed AWS cloud full stack developers to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers. You’ll work with smart people across our industry specialist organizations and technology groups to help our customers get the most out of AWS in their cloud journey.
The AWS Practice is home to our deepest AWS experts and supports Accenture’s more than 1,500 certified AWS architects across the company. Join our team and be among Accenture’s most talented AWS practitioners, our AWS SWAT team. The group is responsible for Accenture’s most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment. At Accenture, you can lead the world’s largest enterprises on the path to native cloud transformation and serverless, on the leading edge of cloud.
The work:
- Specialized Technical Sales for Customer Experience solutions utilizing Amazon Technologies
- Drive full end to end Sales and Technical Solutioning from origination and initial client conversations, through discovery, design and transition to delivery
- Work directly with client’s Executives and Technology Leaders to Design AWS architectures and environments
- Design Amazon Connect/Lex/Pinpoint Architectures that optimize AWS capabilities and Accenture’s assets and differentiation.
- Collaborating within a project team to solve complex problems
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here’s what you need:
- Minimum 5 years’ experience in the contact center or PBX industry
- Minimum 3 years’ experience with sales and technical design for Amazon Connect and related technologies
- Deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations
- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Bonus:
- At least 1 AWS Associate Level Certification
- Hands on Experience with Amazon Connect, Amazon Lex, and/or Amazon Pinpoint
- Experience with intent analysis and conversational chatbots
- A customer obsession mindset