Sr. Account Director- Onsite: Ft. Mill, SC

Sr. Account Director- Onsite: Ft. Mill, SC

Job ID: 190014

Posted: 23-Oct-2024

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Building Management, Facilities Management

Location(s): Fort Mill - South Carolina - United States of America

This is a 5 day a week onsite role in Ft. Mill, SC.

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients.

We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

Job Summary

A Sr. Account Director provides leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded. This leader is the single point of contact for all operational needs for a $7m+ maintenance revenue, single customer account within GWS Local.

A Sr. Account Director is responsible for delivering the full suite of FM services (hard and soft) to key client, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times.

What you'll do

General/Operations:

1. Provide leadership, coaching and guidance to the account team, to ensure contractual commitments are met and exceeded.
2. Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects, and ensuring the account is retained upon renewal.
3. Act as the single point of contact for overall account operations ensuring contractual compliance. Supervise, plan, and coordinate all aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, and extra works.
4. Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence and employee satisfaction.
5. Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments.
6. Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels.
7. Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports.
8. Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting.
9. Drive innovation and thought leadership on the account, engaging with subject matter experts to provide solutions to complex client problems.
10. Work with other operational leaders to ensure collaborative development of the business.
11. Support effective business communication internally and externally.
12. Support the sales process through solution development and participation in presentations.
13. Support People Engagement and account DE&I objectives.
14. Other duties may be assigned.

People:

1. Provide leadership, guidance, coaching and direct support to deliver service excellence and employee engagement.
2. Foster a learning environment with appropriate training and development planning.
3. Ensure effective succession planning is completed account wide.

Finance/Commercial:

1. Full responsibility for Profit & Loss including development of account financial plans.
2. Ensure business policies and processes are effectively communicated and implemented.
3. Drive effective commercial and financial governance through accurate reporting.
4. Review purchase orders to ensure financial, contractual, and commercial accuracies.
5. Supply chain management including supplier performance reviews and negotiations.
6. Drive sustainable organic growth of the account.

QHSE:

1. Ensure the provision of a healthy and safe working environment on the account.
2. Maintain both client and CBRE health and safety policy and process.
3. Develop environmental health and safety procedures for facilities.
4. Responsible for facility inspections for quality assurance.

Supervisory Responsibilities:

Provides formal supervision to individual employees within single functional or operational area.

Qualifications

What you’ll need:

1. Bachelor's degree from four-year college or university.
2. Requires 8 years or more of relevant work experience.
3. Ability to comprehend, analyze, and interpret complex business documents.
4. Ability to solve advanced problems and deal with a variety of options in complex situations.
5. Advanced proficiency in Microsoft Office Suite.

Key Relationships:

• Reports to the Business Unit Director.
• Partners closely with Finance & Operations Support Manager and Business Operations Manager.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage.