Customer Service Rep

Spokane Hardware Supply, Inc. serves the wholesale and retail hardware markets, specializing in decorative and builder's hardware, as well as Architectural Hardware/Division 8 projects. Headquartered in Spokane, WA, we focus on providing our customers with the highest quality products and providing our employees with opportunities to be challenged and grow. As a 4th generation family-owned business, we are looking for an individual who wants to be empowered and grow their career.
THE ROLE:
$17-$25/hr DOE, Monday-Friday 8am - 5pm - No Weekends!

• Clearly and effectively communicate with customers via telephone and email regarding general inquiries, bid requests, order fulfillment, stock levels, technical specifications and shipping logistics
• Process sales orders, generate purchase orders, and issue credits for customers
• Assists outside sales in day-to-day functions including order entry, quote entry and other duties as needed
• Provide back-up support to the showroom as needed
• Engage in face-to-face interaction with customers
• Regularly engaging in on-the-job training, keeping informed of new product information and market trends in the hardware industry and attend product knowledge meetings
• Assist customers while exhibiting a positive, insightful, and friendly attitude with all customers, vendors, and peers at Spokane Hardware Supply, Inc.

CHARACTERISTICS OF SUCCESS:
Strong customer service and communication skills, ability to meet demanding timelines, energetic, detail-oriented, critical thinker, seeks input from others, ability to multitask, , strong problem solving, organized, self-starter.
QUALIFICATIONS:
A minimum of four years of experience in Sales, Customer Service, or Project Management
OR
A minimum of two years of experience in the Hardware, Construction, Distribution, Millwork or Interior Design industries, in addition to a minimum of two years of experience in Sales or Customer Service

• High School diploma or General Education Degree
• Ability to clearly and effectively communicate and understand written and oral instructions
• Ability to lift objects weighing up to 40lbs regularly
• Ability to work standing and walking throughout the workday
• Ability to multitask and prioritize accordingly
• PC and software proficiency for data entry and utilization of sales programs
• Perform basic mathematical functions in the course of sales and customer support

WE BELIEVE IN WORK LIFE BALANCE:

• Vacation Time: Employees will be frontloaded a prorated amount of vacation time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 5 days of vacation time to use throughout the year.
• Sick/ Personal Time: Employees will be frontloaded a prorated amount of sick/personal time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 52 hours of sick/personal time to use throughout the year.
• Volunteer PTO: Employees will receive 16 hours a year of PTO to volunteer for a non-profit company.
• Flextime Options
• 9 Paid Holidays!

BENEFITS:

• Medical, Dental and Vision: Available the first of the month after 60 days of employment.
• Retirement: We offer an impressive 401(k) with a 25% corporate match available the first of the month after 60 days of employment.
• Life Insurance: Company paid coverage that starts the first of the month after 60 days of employment.

PERKS:

• Free Employee Assistance Program
• Employee Discount
• Friends and Family Discount