Account Manager SPOC I

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an Account Manager to join our team!

The Account Manager's primary responsibility is to address customer inquiries/requests and resolve complex delinquent accounts in order to achieve department objectives. The Account Manager minimizes losses to the company and accurately documents accounts in accordance with the Fair Debt Collection Practices Act (FDCPA), state and federal regulatory guidelines, and company policies and procedures. The Account Manager is also responsible for collections activities.

What you will do for Fay Servicing:

1. Keep current with the market changes and regulations pertaining to the job.
2. Make analytical assessments of the mortgagor’s financial standing, identify solutions, and successfully sell those solutions to their customers, elevating non-performing loans to performance or pursuing liquidation strategies to avoid foreclosure.
3. Properly document all borrower communications and workout options.
4. Preparation of various documents for execution.
5. Manage reports.
6. Review and validate financial information and documentation provided by customers or their authorized agents.
7. Apply mortgage servicing and investor guidelines and ensure that all underwriting and processing steps are completed in accordance with established policies and procedures.
8. Use available tools needed in order to properly calculate, save, and image workout proposals.
9. Adhere to all corporate policies as well as internal, external, and compliance guidelines.

What you will bring to Fay Servicing:

1. High school diploma/GED required.
2. Minimum two years of successful residential loan origination experience. Sub-prime lending experience is a plus but not required.
3. Mortgage servicing/loss mitigation experience is a plus but not required.
4. Attend and participate in meetings as required.
5. Must have a professional appearance and demeanor.
6. Proficient in Microsoft Outlook, Word, and Excel.
7. Strong multi-tasking, self-management/self-motivating skills.
8. Proven ability to adapt to a changing environment, while remaining positive.
9. Must be able to implement rules and regulations to be compliant with investor and SPS guidelines.
10. Strong verbal and written communication skills.
11. Strong sales skills with a proven track record.
12. Detail-oriented with the ability to accurately gather and analyze data.
13. Strong customer service skills.
14. Strong analytical skills.
15. Proficient computer and keyboard aptitude; familiarity with basic Office applications (Excel, Word).
16. Ability to work independently as well as part of a team.

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to E-Verify is a registered trademark of the U.S. Department of Homeland Security.