Medical Assistant Level I/II including Special Skills Classes *RevisedPrint ( Assistant Level I/II including Special Skills Classes *RevisedSalary$49,506.48 - $63,349.92 AnnuallyLocationSacramento, CAJob TypePermanent Full-TimeJob Number28121-DDepartmentCounty WideOpening Date07/05/2024Closing Date11/8/2024 5:00 PM PacificDescriptionBenefitsQuestionsThe PositionThis is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on:7/19/24, 8/2/24, 8/30/24, 9/27/24, *10/25/24, *11/8/24 (final)Level I - $ 4,125.54 - $5,014.67/monthLevel II - $4,343.00 - $5,279.16 /monthUnder general supervision, the Medical Assistant Level I/II performs a variety of technical and administrative supportive services in the provision of patient care; and performs related duties as assigned.Note: Vacancies may be permanent or intermittent on-call and may require phlebotomy experience.Come visit us at the Sacramento County Career Fair on Thursday, October 24, 2024. Click here ( to find out more!Examples of Knowledge and AbilitiesKnowledge ofMedical office practices, procedures and techniques, including venipuncture, skin puncture, injections and sterile techniqueBasic medical terminologyBasic anatomy and physiologyPurposes and objectives of public health organizationsThe problems, needs, attitudes and behavior patterns of physically, socially, educationally or economically disadvantaged or disabled personsSpecial skills classes require sufficient knowledge to speak, read, and/or write fluently the language identified in the class title; and/or knowledge of the subcultural group encompassing but not limited to, the various characteristics, problems and social customs unique to the groupAbility toUnderstand and apply laws, regulations, procedures and protocolsPerform venipunctures, skin punctures and injections with speed, accuracy and minimal discomfort to patientsAccurately obtain, record and provide patient data and instructionsCommunicate clearly with a diverse population of co-workers, patients and the publicEstablish and maintain effective working relationshipsUnderstand and accept differences in attitudes toward health problems resulting from medical, cultural, financial or other reasonsSpecial skills classes require the ability to communicate effectively in the specified language and/or use knowledge of the subcultural group to provide specified services to clientele. For example, some positions in the class of Medical Assistant (Lv II) - Laotian Language and Culture may require the ability to interpret and translate in a specific language such as Hmong, Mien, or Lao. Incumbents in special skills positions in this class use the specific language skill in the performance of the duties of the class and may act as consultants to others regarding clients whose primary language is Hmong, Mien, or LaoLift supplies and/or medical equipment weighing 30 lbs or lessEmployment QualificationsMinimum Qualifications:Either: 1. Six months paid or unpaid experience in a private, public or military physician's office, medical clinic, hospital or other medical facility which has provided the required knowledge and abilities.Or: 2. Six months paid or unpaid experience as an Emergency Medical Technician, Paramedic, or other medical-related service which has provided the required knowledge and abilities.Or: 3. Completion of a medical assisting certificate program, in which, the major is designed to provide the skills necessary to succeed in Level I positions. Certificate program must involve internship, clinical rotation, and/or practical experience working in a physician's office, hospital, clinic or other appropriate locations.Note: If you are qualifying under Pattern 3 of the Minimum Qualifications, a copy of certificate program must be submitted with application.Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here ( or speak to someone in our office before the cut-off date listed in this notice.Special Requirements:Working Conditions:Incumbents may be required to work, regularly or periodically, evenings and weekendsIncumbents will be required to have, or obtain, and maintain a valid CPR certificateIncumbents must be willing and able to work with persons infected with communicable diseases and to collect samples of human fluids and wastes including blood, sputum, urine and stoolPhysical Requirements: Incumbents must possess and maintain sufficient strength and the agility to:Assist in patient ambulation and transfersPrepares, stock, and maintains clean examination rooms and other responsibilities requiring repeated standing and walkingFrequent pushing/pulling and bending/squatting; and occasional medical equipment operationLift 30 lbs. or lessAdminister injections/draw blood; apply/change dressings, splints and casts; and other duties requiring constant holding, reaching, grasping, writing and need for repetitive motionSpecial Skills Language Requirement: Incumbents in the following special skills classes use the specific language and/or subcultural knowledge in the performance of typical tasks shown. In addition, incumbents translate and interpret using standard English and a language other than standard English; and/or act as a consultant to others regarding the specific subcultural group.Cambodian Language and CultureChinese Language and CultureLaotian Language and CultureMexican/Spanish Language and CultureRomanian Language and CultureRussian Language and CultureVietnamese Language and CultureProbationary PeriodThe probationary period for this classification is six (6) months.Application and Testing InformationAPPLICATIONQualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here ( to apply.County of SacramentoDepartment of Personnel ServicesEmployment Services Division700 H Street, Room 4667Sacramento, CA 95814Phone (916) 874-5593; 7-1-1 California Relay ServiceEmail Mail Code: 09-4667 applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.A resume may be included with your application, however it will not substitute for the information requested on the application.SUPPLEMENTAL QUESTIONNAIREApplicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.If you have no experience, write "no experience" for the appropriate question.For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.FORMULA RATE EXAMINATION (Weighted 100%)All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.FREQUENTLY ASKED QUESTIONSClick here ( for Frequently Asked Questions (FAQ's)For information regarding County jobs: County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or 916-874-7642, CA Relay 711EMPLOYEE BENEFITSAs an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).GENERAL BENEFITS:Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting POSITIONS:Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.SALARY STEP INCREASES:The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.PAY:All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.VACATION:Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.HOLIDAYS:14.5 holidays per year as recognized.SICK LEAVE:Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.PARENTAL LEAVE:Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.TUITION REIMBURSEMENT:Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.RETIREMENT:Social Security and Sacramento County Employees' Retirement System coverage.HEALTH INSURANCE:The County offers a variety of health plan design options to fit individual needs.DENTAL INSURANCE:The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.LIFE INSURANCE:The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.DEFERRED COMPENSATION:The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.EMPLOYEE ASSISTANCE PROGRAM:The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:Legal Advice/Difficult DecisionsMarriage or Family RelationshipsFinancial or Credit Worries/Elder CareAlcohol and Drug AbuseWELLNESS INCENTIVE PROGRAM:The County will recognize and award time off to eligible employees who maintain an excellent attendance record.FLEXIBLE SPENDING ACCOUNT:The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.DEPENDENT CARE REIMBURSEMENT ACCOUNT:Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.MEDICAL REIMBURSEMENT ACCOUNT:The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.WORKERS' COMPENSATION:In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.SACRAMENTO CREDIT UNION:The credit union offers loan facilities and systematic saving plans through payroll deduction.SELECTION AND PLACEMENTSacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.MINIMUM QUALIFICATIONS:Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification."Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.PROMOTIONAL EXAMINATIONS:If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.OPEN EXAMINATIONS:Any person who meets the minimum qualifications may apply.CONTINUOUS FILING EXAMINATIONS:Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.ELIGIBLE LISTS:Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.EXAMINATION RATINGS:Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.APPEAL PROCESS:Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): INFORMATIONVETERAN'S PREFERENCE:Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes."Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.CONFLICT OF INTEREST CODE:Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.CONCURRENT EMPLOYMENT:No employee may concurrently occupy more than one County position.SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, andThe certification of eligibles who possess special skills have been approved by the Civil Service Commission.PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.DRIVER LICENSE:Possession of a valid California Driver License may be required for some positions.PROBATIONARY PERIOD:Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.AGENCY SHOP/FAIR SHARE FEE:Some positions require, as a condition of continued employment, that the person either:Become a union member;Pay a fair share fee to the union; or,Meet specific requirements under which an equivalent amount must be paid to a charity.FINGERPRINTING AND CRIMINAL RECORD CHECKS:Fingerprinting and criminal record checks are required for some positions.01The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.I have read and understood the above instructions.02NOTE: If you meet the minimum qualifications (via the information you provided on your application and requested documentation), your exam score (based on your supplemental questionnaire responses) places you within the reachable ranks on the resulting eligible list and you are invited to interview; you will be asked to expand on, clarify, and/or provide examples to support the selections you made on this exam (supplemental questionnaire).I have read and understood the above information.03Working Conditions:Incumbents may be required to work, regularly or periodically, evenings and weekends.Incumbents will be required to have, or obtain, and maintain a valid CPR certificate.Incumbents must be willing and able to work with persons infected with communicable diseases and to collect samples of human fluids and wastes including blood, sputum, urine and stool.Physical Requirements: Incumbents must possess and maintain sufficient strength and the agility to:Assist in patient ambulation and transfers.Prepares, stock, and maintains clean examination rooms and other responsibilities requiring repeated standing and walking; frequent pushing/pulling and bending/squatting; and occasional medical equipment operation.Lift 30 lbs. or less.Administer injections/draw blood; apply/change dressings, splints and casts; and other duties requiring constant holding, reaching, grasping, writing and need for repetitive motion.I have read and understood the above Working Conditions and Physical Requirements.04Select the one box that describes the minimum qualification pattern under which you believe you meet the qualifications to be considered for a position as a Medical Assistant with Sacramento County as described in the job announcement.A. Six months of paid or unpaid experience in a private, public or military physician's office, medical clinic, hospital or other medical facility which has provided the required knowledge and abilities as described in the job announcement.B. Six months of paid or unpaid experience as an Emergency Medical Technician, Paramedic, or other medical-related service which has provided the required knowledge and abilities as described in the job announcement.C. Completion of a medical assisting certificate program, in which the major is designed to provide the skills necessary to succeed in Level I positions as described in the job announcement. The certificate program must involve internship, clinical rotation, and/or practical experience working in a physician's office, hospital, clinic or other appropriate locations.D. None of the above describe how I meet the minimum qualifications.05If you selected "A" or "B" above; state specifically where your experience was gained, job title, dates of employment (whether paid or unpaid), and average hours worked per week.If you selected "C" above include a copy of the certificate with your application.If you selected "D" above, write "none".06Select the one box that best describes the length of your experience beyond the 6 months required to meet the minimum qualifications.More than 6 months but less than 9 months9 months but less than 12 months12 months but less than 24 months24 months or moreNone07Select the one box that represents a certificate(s) of training and proficiency from an accredited program that you possess.PhlebotomyCPRBoth CPR and PhlebotomyNone08If you possess a CPR and/or Phlebotomy certificates(s), please list your certificate(s) number and expiration date.If you selected "None", write "None".09Select all boxes that describe programs with which you have experience.NoneMicrosoft Access or other program similar in scope and functionMicrosoft Word or other program similar in scope and functionMicrosoft Excel or other program similar in scope and functionMicrosoft Outlook or other program similar in scope and functionOther program(s) similar in scope and function but not listed above10Do you have experience with Electronic Medical Records (EMR)?YesNo11Do you have the ability to fluently and effectively communicate (speak, read, and/or write) in one or more of the languages listed below, and do you have overall knowledge of the culture; its community resources and an understanding of the social, economic and educational problems/issues generally experienced by community members and want to be considered for a position using those skills? Check all box(es) that apply.NoAfrican American CultureArabic Language and Middle Eastern CultureArmenian Language and CultureCambodian Language and CultureChinese Language and CultureFarsi Language and Persian CultureHmong Language and CultureJapanese Language and CultureKorean Language and CultureLao Language and CultureMien Language and CultureNative American CulturePunjabi Language and East Indian CultureRussian Language and CultureSpanish Language and Latin CultureTagalog Language and Filipino CultureUkrainian Language and CultureVietnamese Language and Culture12If you want to be considered for a position using a language and/or culture skill, and have not already been tested, you may be tested for such a skill at a future date. This testing would assess items such as; knowledge of customs, tradition, culture and history, ability to communicate effectively, familiarity with colloquialisms and dialects, and social, economic and educational issues related to the culture.13Do you want to be certified for having skills in a language other than English or knowledge of another culture? Check the appropriate option.YesNoI am already certified by the County of Sacramento.14If you checked that you are already certified by the County of Sacramento, write or type the language(s) and culture(s) you are certified in and the approximate date(s) that you were tested. Information given will be subject to verification. If you did not select that you have already been certified, please write or type "N/A".15Please select all locations that you are willing and able to work.Primary Care CenterChest Clinic (patients being seen for tuberculosis,SARS-CoV-2, or other respiratory issues)16The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.YesNo17Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.Attended in the last one (1) – three (3) months.Attended in the last four (4) – six (6) months.Attended in the last seven (7) months – one (1) year.Attended an event more than one (1) year ago.Have attended a career fair and/or job event but did not interact with Sacramento County representatives.Have not attended a career fair and/or job event.18List the following for the career fair and/or job event you attended: • Name of event • Location of event • Month and year of event If you have not attended an event where you interacted with representatives from Sacramento County, please type "None".Required QuestionAgencyCounty of SacramentoAddress700 H Street, Room 4667 Sacramento, California, 95814Phone(916) 874-5593Website verify your email address Verify Email