Case Manager (1 vacancy and to establish a list)

Description
SUMMARY:
Under limited supervision of the Court Program Coordinator, the Case Manager conducts interviews of referred clients to the Court Programs; monitors and supervises participants in conjunction with outside agencies; and records and reports program compliance or non-compliance to Judges including recommendations for continuance, expulsion, or graduation when required. Employees in this title are expected to maintain a professional appearance and demeanor.
ESSENTIAL FUNCTIONS:

• Conducts intake of potential participants referred to the Court under established program guidelines.
• Educates defendants and lawyers concerning Court Program requirements.
• Refers participants to outside agencies and other community resources for assistance.
• Monitors compliance of Court Program participants with the conditions of the Court Order and related program requirements.
• Confers with Judges on pertinent information relating to participants' performance levels.
• Prepares all necessary documentation for maintenance of the computer database, client files, and court proceedings.
• Acts as liaison between the participant's probation officer and the Judge.
• Attends Court proceedings and status conferences for participants.
• Collects and provides necessary data for statistical reporting.
• Attends and participates in team meetings and program seminars as required.
• Meets with participants to assess and assist with potential problems and needs.
• Recommends incentives, sanctions, and levels of supervision of participants to the Judge.
• Requests adjournment of status conferences for participants when deemed necessary.
• Completes show cause orders for defendants that fail to appear for status conferences when required.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree from an accredited college or university in the any of the following fields; Social Work, Counseling, Psychology, or Criminal Justice.
• One (1) year of case management experience.
• Experience using MS Office Suite and relevant software and systems.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to apply general rules to specific problems to produce positive results.
• Ability to communicate to ask and answer questions and to explain Court procedures to internal and external customers in a courteous and professional manner.
• Ability to communicate information and ideas effectively so that others can understand.
• Ability to deal calmly and effectively in high stress situations
• Ability to establish and maintain effective working relationships with coworkers, employees, officials and external contacts.
• Ability to meet and interact with the public and deal courteously and effectively with their questions or problems, seeking assistance when needed.
• Ability to operate office equipment.
• Ability to understand and carry out instructions and to request clarification when needed.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Excellent interpersonal and communications skills for dealing with clients, the Court, and law enforcement authorities.
• Excellent communication skills for preparing reports and recommendations.
• Knowledge of community resources.
• Skill in managing one's own time, as well as the ability to meet deadlines.
• Working knowledge of Court processes and procedures.

WORK ENVIRONMENT:

• Normally a typical customer service office environment with minimal exposure to excessive noise.
• Employees in this title may encounter individuals who may be under duress.

PHYSICAL REQUIREMENTS :

• Must be able to remain in a stationary position for long periods of time to perform job functions.
• Ability to detect, create and interpret documents.
• Operate a computer and other office machinery, items or equipment.
• Position self to move from one place to another.
• Communicate with clients, co-workers, and others.

LICENSES, CERTIFICATIONS OR SPECIAL REQUIREMENTS :

• Candidates considered for placement in this job title will be subject to a criminal and/or IV-D background investigation and subsequent fingerprinting every five years.
• Must possess (at time of application) and maintain a valid Michigan driver's license, no fault insurance and access to a vehicle to use in the performance of assigned duties.

The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description. Specific job duties vary from position to position.
NOTES:
04/29/2013 Updated for content and format
06/22/2016 Updated Special Requirements
08/16/2016 Updated Qualifications
06/02/2017 Updated for content and format
04/20/2022 Updated for content
Requirements
In addition to wages, retirement plan, medical, dental, and vision benefits, the Court offers generous vacation time and has an extensive holiday schedule that includes paid end-of-year shut down. Additionally, employees of the Court may be eligible for forgiveness of their student loans under the federal Public Service Loan Forgiveness (PSLF) program. More importantly, if you are service-oriented and have an interest in work that is closely connected to the community, employees of the Third Judicial Circuit of Michigan are rewarded with the satisfaction of participating in the provision of justice in Michigan's largest, most populous county.
ELIGIBILITY : This examination is open to anyone who meets the minimum qualifications. A person may not participate in an open competitive examination for the same title until ninety (90) days have passed since they last took the examination.
SELECTION : Applications will be screened for compliance with eligibility requirements and minimum qualifications. Selection will be based on appropriate job-related criteria. Applicants who achieve a passing score on each portion of the screening process shall be placed on the eligibility list.
NOTE : Information provided on application forms and subsequent verification thereof may be used to determine applicant's qualifications for this position. Incomplete or illegible applications will not be considered . Faxed or emailed applications are not acceptable .
SCREENING EXAMINATION COMPONENTS AND WEIGHTS (Total 100% MAX-70% MIN)
Evaluation of Training, Experience & Personal Qualifications Pass/Fail
Interview 100%
APPLICATION PROCEDURE& DEADLINE :
Official application forms must be received no later than 4:30 p.m. on the last day of this announcement . APPLICATIONS FOR THIS POSITION WILL ONLY BE ACCEPTED IN ELECTRONIC FORM THROUGH THE COURT'S WEBSITE: . The direct link to this site:
A valid email address is required to apply. Applicant will receive a confirmation after successful submission of the electronic application. An official copy of all transcripts/diplomas must be available at time of interview. Resumes may be included with the application form, but may not be substituted for it. Applicants with disabilities may be entitled, under applicable State and Federal law, to reasonable accommodations to facilitate participation in the examination process. If you will require special accommodations because of a disability, please call (313) 224-7018.
POSTING : This notice must be posted on all bulletin boards until the filing date has expired.
** AN EQUAL OPPORTUNITY EMPLOYER **
The Diversity and Inclusion Mission Statement:
"We appreciate our common connection and respect our diverse and unique human experiences. We move forward as an inclusive organization as we provide accessible and equal justice.
The Diversity and Inclusion Vision:
Diversity is inclusive. It encompasses, among other things, race, ethnicity, gender, sexual orientation, gender identity and expression, religion, nationality, language, age, disability, marital status, parental status, military status, geographic origin and socioeconomic background.
Diversity creates greater trust and confidence in the court system and its administration of justice. It enables us to better provide exemplary public service and programs. The different perspectives, experiences, backgrounds, talents and interests of judges and employees in our four divisions allow us to be a national leader in Court performance.
Equal Employment Opportunity Policy
The Court is an equal opportunity employer and does not discriminate against otherwise qualified individuals on the basis of age, gender, race, religion, color, national origin, handicap/disability, marital status, sexual orientation, gender identity, height, weight or any other legally protected status. The prohibition against employment discrimination may extend to conduct that employees are subjected to from vendors, contractors, customers, or others who enter the workplace. Unlawful discrimination may include, but is not limited to, employment actions related to recruitment, examination, transfer, appointment, training, promotion, or the administration of employee benefits. The Court is committed to complying with all applicable federal, state, and local laws that pertain to employment.