Desktop Support / PC Build Technician (Windows 11 Upgrade)

They will be hiring for this project in Nov/Dec.

If you want to be a standout candidate, please complete training on doing upgrades from Windows 10 to Windows 11. This will be the core task of this role.

Here is a good starting point:

This is the team that builds and images laptops for internal employees and contractors.

Candidates must be detail-oriented and have a good background with the required tech.

Job Profile Summary

To provide intermediate technical evaluation, consultation, and support of global desktop computing.

Job Description

Duties and Responsibilities

• Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
• Manages the Back Office queue in ServiceNow
• Image and deploy machines to end users
• Follows asset management standards
• Conducts monthly asset management audits
• Tracks down missing equipment
• Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations.
• Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal.
• Generates standard and ad hoc reports, and conducts trend analysis.
• Monitors and provides data required for monthly metrics and department dashboard.
• Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base.
• Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
• Complies with Information Security policies and procedures.