Senior Pension Service Analyst

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We're actively seeking a talented Sr Pension Service Analyst. This role will be hybrid, based in Newport Beach, CA or Omaha, NE.

As a Sr. Pension Service Analyst, you'll play a key role in Pacific Life's growth and long-term success by supporting the division by providing subject matter expertise on defined benefit and defined contribution products, providing operational R&D support for product development, and support division-wide projects. In addition, this role will be responsible for developing an internal program focusing on the administration of complex benefit plans (defined benefit and defined contribution plans) including setup in the administration platform, manual benefit calculations, escalated cases and RFP/plan provision reviews.
How you will make an impact:

• Administer complex benefit plans including setup in admin platform, manual calculations, escalated cases, RFP/plan provision review on plan bids, etc.

• Build and leverage relationships to provide innovative solutions to complex and expanding product lines.

• Propose opportunities to improve results and customer experience based on continuous needs assessment.

• Collaborate with cross-functional teams, plans, and consultants to enhance delivery maturity.

• Construct senior-level presentations/report and present findings in a clear, concise, and decision-impacting manner for internal and external clients.

• Serve as a first point of Operations contact for project-related questions, including inquiries from Technology, Legal, Compliance or other key stakeholders. Subject matter expertise is sought out and communicated back accurately to requesting parties.

• Participate and present with on-going periodic status calls with all interested parties upon each sale. Responsible and accountable for the accurate and effective takeover of new sales ensuring all aspects of the post-sale process have been covered for each new placement and adheres to the final bid specifications prior to the transition to the TPA/BPO.

• Manage and drive self-dependently R&D projects, such as product development, workflow, communications, etc. from ideation to market implementation in a multifunctional team involving internal and external partners.

The experience you will bring:

• Experience with complex defined benefit/defined contribution participant benefit calculations required

• 5+ years of experience with Institutional products or equivalent Financial Services experience

• Ability to complete assignments in high-volume, fast paced environment under tight deadlines.

• Demonstrated ability to analyze and resolve complex issues.

• Experience in gathering and analyzing complex business requirements and developing functional specifications.

• Ability to manage relationships and communicate effectively with a variety of people

• Adaptable to using/understanding various system functionality and experience working with different technologies.

• Strong experience in Microsoft Word and Excel.

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees areempowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging.Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups on our website.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.