Senior Sales Operations

Summary:

The Sales Operations Specialist is the frontline contact for all UCI customers. This role is responsible for managing the daily tasks associated with maintaining long-term relationships with Customers. This person will be responsible for completing Customer expectations within the timeframe or negotiating the outcome if situations change the time period. This person will work cross-functionally throughout the company to unify priorities through effective planning, communication, and teamwork.

Embraces and exemplifies the Umbra Group values of FIRST – Focus on the Customer, Innovation, Respect, Social Responsibility & Teamwork.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that all customer RFPs, RFQs, and RFIs are reviewed, evaluated, and responded to in a timely manner.
• Responsible for preparing and delivering all quote responses to customer RFP, RFQ, and RFI.
• Works closely with Sales and Customer Service to provide timely and effective responses to customer issues, actions, RFPS, RFQs, and RFIs.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and other internal UMBRAGROUP teams in the US and Italy as needed.
• Responsible for preparing Council presentations in support of Sales phase gate approach.
• Operates as the point of contact for assigned Customers.
• Develops and maintains long-term relationships with accounts.
• Interfaces with all levels of staff to spearhead improvements and implement solutions to Customer challenges.
• Support the Sales Operations Specialist (SOS) in communicating Customer requests for schedule concerns, changes, delays, and provides resolution to Customer.
• Manages contract/order placement and internal review, including ensuring Customer orders are placed in accordance with company proposals and or contract terms and conditions.
• Ensures continuous alignment of customer demand.
• Forecasts and supports tracking Customer account metrics with SOS (i.e., Sales, On Time Delivery, etc.).
• Coordinate and ensure accuracy of sales forecasts.
• Service multiple Customers concurrently, meeting deadlines.
• Support annual business planning activities and develop actionable insights.
• Accurately maintaining the master Customer price list.
• Maintain sales reporting tools such as Sales Portfolio and report status.

Competencies:

• Minimum of 5 years of related experience.
• Proficiency in Microsoft Office and Customer Service software, including Customer portals.
• Proficiency in utilizing and interpreting financial models and analyses.
• Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.
• Highly organized, have multi-tasking skills, and ability to operate in ambiguous environments.
• Good understanding of management practices and techniques.
• Excellent negotiating and persuasive skills, both in one-on-one and group situations.
• Due to ITAR regulations, must be a U.S. Person.

Education/Experience:

• Bachelor’s degree in related discipline preferred.
• Minimum of five years related experience directly dealing with Customers.
• Experience with Aerospace and Defense industries highly desirable.
• Hands-on experience in setting up and administering contracts in operations environment.
• Ability to cultivate supportive relationships with peers, clients, partners, and corporate executives.

Computer Skills:

• Must be able to use the computer and computer software as required by job.

Certificates and Licenses:

None

Supervisory Responsibilities:

None

Language/Mathematical/Reasoning/Mechanical Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, drawings, set-up sheets, travelers, procedure manuals, and government regulations.

Work Environment/Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a clerical, office setting, as well as a standard manufacturing environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The noise level in the office setting is usually quiet to moderate and is frequently moderate to loud in the manufacturing environment. Safety glasses and safety shoes are required throughout the shop floor and hearing protection is recommended, except for certain manufacturing areas, which always require hearing protection.

While performing the duties of this position the employee is regularly required to sit, talk, hear, stand, walk, reach with hands and arms, climb/balance, work near moving mechanical parts, and occasionally work near fumes or airborne particles. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and focus adjustment.