Senior Vice President of Multifamily Property Management

The Senior Vice President of Multifamily Property Management is a hands-on leader who will lead portfolio operations for the DLP Multifamily Portfolio. The role will ensure a comprehensive understanding of each community and manage all tasks related to its performance through its lifecycle. The role will also develop and oversee investment planning, defining DLP’s ongoing investment strategy, capital investments, revenue streams, and strategies for enhancing operational efficiency. The role requires keen investment and real estate acumen to create plans that drive the expansion of total return and net asset value.

The Senior Vice President of Multifamily Property Management will work collaboratively with the Investments and Development teams to maximize asset values and to meet portfolio performance objectives. This position will report to the President of DLP Real Estate Management.

What you have already achieved: (Requirements)

• Ability to work autonomously to achieve established goals.
• Excellent prioritization and organization skills, with the ability to multitask effectively.
• Strong communication skills, both verbal and written, including presentation skills.
• Knowledge of real estate property management operations and financials.
• Effective in navigating through ambiguity to drive processes, build consensus, make timely decisions, and achieve vision.
• Ability to manage through influence.
• Strategic-minded individual adept at asset management, seamlessly navigating between macro-level strategic planning and micro-level property details.
• Strong business judgment and decision-making abilities.
• Self-starter, innovative thinker, and resourceful problem-solver, excelling within collaborative team environments.
• Excellent interpersonal skills, fostering positive interactions across the organization
• Proven ability to build and lead teams effectively.
• Works well under pressure and can make difficult business decisions.
• Experience: At least 12 years of experience.
• Education: Bachelor’s degree required, Master’s degree preferred.

What you are great at: (Responsibilities)

• Consistently engage the Operations team to review and assess property operations and performance related to leasing and marketing, occupancy, budget management, personnel, facilities, risk management, capital improvements and any other materially relevant topics.
• Regularly visit and perform inspections of communities to ensure proper curb appeal, leasing and maintenance operations, delivery of our brand promise to residents, team members and the community at large.
• Provide oversight for asset preservation and optimization of revenue to include physical evaluation of properties as indicated by property information reporting.
• Champion the implementation of resident retention programs; evaluate the efficiency of programs and make recommendations for improvement as needed.
• Ensure the compliance with all policies and procedures established by DLP.
• Ensure that all organizational policies, procedures, and practices follow professional and regulatory standards and further organizational success.
• Provide oversight of all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Transitions team when bringing communities onto the DLP Communities platform.
• Provide and anticipate backup positional and staffing support, including direct management of an assigned on-site asset on an interim basis, as the needs of the business warrant.
• Oversee all major planning and execution initiatives necessary to deliver best in class service and performance to portfolio communities.
• Supervise the preparation of annual operating and capital budgets, marketing, and business plans for all communities under direct management, monitor monthly and quarterly financial performances, and ensure accurate and timely reporting.
• Create, implement, and revise detailed sales, leasing, and operational plans, strategies, programs, and processes that lead initiatives to achieve occupancy and revenue goals.

Strategic Planning:

• Support the Asset and Portfolio Management Teams on the creation and administration of the annual operating budgets and associated business plans.
• On a quarterly basis, provide a synopsis of the portfolio's performance to stated operating metrics and relevant data points, completed initiatives, results of related initiatives vs. desired impact, and recommendations for ongoing improvements for each performance metric and operating team initiative.
• On a quarterly basis, prepare and present Performance Goals and Roadmap, which prioritizes time/cost savings, competitive advantage, performance improvement, and/or ancillary income opportunities the company should consider pursuing.
• Responsible for the monitoring and implementation of the DLP’s quality control & brand standards.
• Ensure the continued development, deployment and maintenance of operations tools, strategies, strategy documents, workflows, SOPs, training deliverables and other operational materials.
• Lead the development of reporting related to performance, compliance, risk, and other quantitative and qualitative measures.
• Maintain and optimize existing operational reporting standards and develop reporting and comparative measurement mechanisms for DLP.
• Develop, maintain, and regularly update benchmarking guidance for the Operations teams, and company leadership for items including but not limited to categorical expenses, revenue strategies, and market absorption and velocity.

Leadership & Development:

• Develop strong working relationships with internal constituents and counterparts, to effectuate efficient and productive collaboration, improved business process and portfolio performance.
• Collaborate and communicate with other internal DLP departments, including the People team, Accounting, Finance, Construction and Legal team.
• Provide direction and mentorship to team members to ensure their successful onboarding and ongoing personal development throughout their professional journey at DLP.
• Motivate the team through positive recognition and strong leadership providing emphasis on the company’s Culture of excellence.
• Perform essential management functions such as hiring, training, coaching, succession management, performance management, career development, and disciplinary counseling.
• Represent DLP in a professional manner at all times. Consistently maintain a professional, courteous attitude when dealing with residents, and coworkers.
• Take part in due diligence efforts on new acquisitions, directly overseeing areas focused on operations.
• Represent DLP at conferences and seminars, and in industry publications, forums and podcasts as a brand ambassador and industry expert.
• Provide oversight of all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Deals and Portfolio Management team. This applies to incoming (transitions). outgoing (dispositions) communities and refinancing.

What You’re Motivated By:

• Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital, or the sponsors we work with to 10x their business, everything we do is about making an impact.
• Challenges. You see roadblocks as opportunities and are proactive in finding solutions.
• Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for eleven consecutive years.

Who We Are

What We Do In One Sentence:

We finance the building of Thriving Communities.

Our Mission:

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing.

Our Purpose:

To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG):

To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.

Our Culture:

• We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves.
• We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners.
• We are disciplined, following our exclusive Elite Execution System to develop personally and professionally.
• We strive to Live Fully, finding fulfillment in all areas of our lives.

Our Core Values:

Driven For Greatness : We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.

Living Fully : We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance. . We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals.

Grit : We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.

Community : We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues.

Authenticity : We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.

Prepared to Win : We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.

Kingdom Impact : We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it.

Twenty-Mile March : We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.

Stewardship : We are guided by our commitments to those who trust us with their capital, their communities, and their careers .

Servant Leadership : We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at . Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify ). California applicants can view our California Data Privacy Policy here .