Principal Solution Consultant

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

Job Overview

Do you have a passion for solving problems and understanding what customers need? Are you interested in working in an evolving technical space where you bring new ideas to help your customers transform and innovate their businesses? As a Principal Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps.

Why work for Genesys?

• You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers.
• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
• You will have flexibility and independence in designing your work.
• You will be able to access on-demand and in-person training.
• You will have the internal resources you can call on to help you understand and solve technical challenges.
• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.

What you will be doing?

Discover

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits, and present the outcomes to all stakeholders.

Design

You will create a customized demo and have the opportunity to tell the story that showcases the solution.

Learn and Share

You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

What do you need to have to be successful?

• A passion for technology and helping people solve problems.
• Interpersonal communication, polished verbal and written communication.
• Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize, and be detail-oriented.
• Technological know-how of IT concepts, software standards as well as database and networking technologies.
• Ability to understand customers' security needs and articulate a solution.
• Bachelor’s degree; preferred experience implementing or integrating with CRMs and/or software implementation or coding experience.
• Ability to travel up to 50%.
• Experience working with Cloud or SaaS companies preferred.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$110,250.00 - $216,350.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

More details about our company benefits can be found at the following link:

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to . You can expect a response from someone within 24-48 hours.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.