We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Join Our Team
CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team drives successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions and fostering a successful customer engagement and experience for all relevant customer scenarios.
As the Global Customer Engagement & Services (GCE&S) organization under the Customer Services & Delivery (CS&D) Board Area, we help customers to innovate fast and realize the business benefits from their SAP investments.
The CS&D GCE&S organization is comprised of ~ 2,000 employees organized regionally, with a P&L into Services of €4 BN that delivers a simple to consume adoption and consumption portfolio, driving cloud success and customer outcomes.
What you will do
As the NA Head for Business Transformation and Architecture, you are responsible to realize the “Business Transformation & Architecture” mission by overseeing two strategic units and pursuing synergies and a seamless customer experience within the CS&D region.
The EA team, reporting into you, consists of regional Enterprise Architects, who can be assigned to any RISE customer account across the region to unlock the value of SAP’s solutions and enable rapid innovation adoption, thanks to your team’s expert architecture guidance.
The Business Transformation Services unit combines experienced business and enterprise architects as well as process consultants to identify and bring to life real customer business model transformations. Those engagements are underpinned by deep industry and business process expertise and accomplished in tight collaboration with our customers and partners. The BTS Teams have the objective to support the MUs to maximize the benefits of all Customer Value Journeys in the region.
The BTA Head will ensure the delivery excellence of the Business and IT Advisory services across the region and the creation of customer referrals. He/She will be able to establish and manage strong synergies between the Enterprise Architecture and the Business Transformation Services, helping both units to complement each other.
Key Responsibilities include:
- Act as role model leading key customer transformations driving innovation adoption and building trust.
- Translate the CE&S regional and global BTA objectives (strategic and tactical) into consistent and tangible actions for the regional BTA team.
- Establish a leadership model that inspires and multiplies the growth of the professional talents in the team and beyond in SAP.
- Interact with the MUs, regional and global stakeholders to leverage the SAP assets and networking for our customers.
- Grow team skills in strategic areas of growth for SAP.
- Coordination of resources allocation to maximize regional impact on the customers CLT and keeping solid utilization figures.
- Develop and manage practice growth and skill set of teams according to demand.
- Contribute to the MUs and Regional adoption KPIs.
- Contribute to P&L targets in terms of team utilization targets and delivery excellence (cost to serve / mitigate escalations).
- Support strategic collaboration with our partner ecosystem.
- Support the global BTA organization to collaborate with the respective development organizations to provide input to architecture roadmaps based on field customer and partner experience.
- Promote and develop the use of tools and methodology to spread their consistent use throughout the organization.
- Represent the affairs of SAP externally in your region as an ambassador of SAP, its strategy, values, and culture.
- Establish a regional leadership model that inspires and multiplies the growth of the professional talents in the team and beyond in SAP.
What you bring
- At least 15 years professional work experience in consulting for business and IT transformation or in comparable responsibility.
- Experienced in leading international teams of professionals.
- Experienced in shaping and driving SAP Transformation projects in complex and international environments.
- Experienced in interacting with CxOs, connect with their priorities and influence their agenda.
- Strong change management capabilities to shift mindset in alignment to the SAP strategic objectives.
- Experienced in strategic thinking and conceptual design of complex projects & programs.
- Experienced in customer interaction.
- Strong communications and presentation skills.
- Strong business acumen.
- Excellent networking and relationship skills.
- Professional training and certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect (P_SAPEA_2023), TOGAF) are a plus.
- Leads others in a manner that builds their confidence and capabilities, challenging and supporting employees to learn and grow from their experiences.
- Sets clear performance expectations for self and others, monitors and guides progress, seeks and gives feedback, appraises results.
- Builds and communicates a vision for the future of SAP and the individual teams’ part in that future. Defines core purpose and direction, fosters motivation and commitment, initiates or manages strategic change process.
- Team player and cross-cultural leadership experience.
- Creating a fun, inspiring, engaging work environment.
- Higher education degree (Masters degree or MBA preferred e.g. business administration, economics, computer sciences, engineering etc.).
- Fluent written and spoken English (knowledge of one or more languages of the regional countries is a plus).
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $370,400 - $629,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.
Requisition ID: 405649 | Work Area:Software-Development Operations | Expected Travel: 0 - 50% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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