Employer: Expedia Group
Location: San Francisco, California, United States
Salary: USD 102,500.00 - 143,500.00 per year; USD 164,000.00; USD 94,000.00 - 131,500.00 per year; USD 150,500.00
Closing date: 29 Oct 2024
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
As a Hotwire Account Manager on our Hotwire team, you will grow a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. You will analyze business and operational performance to find opportunities for optimization. In addition, you will handle service delivery for active accounts, communicating technical and operational impacts as needed. The Account Manager will also ensure execution of account strategies and share best practices across teams and regions.
What You'll Do:
- Build relationships with customer account team, including key buyers/decision makers
- Assist in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer accounts
- Understand and report a customer’s business issues through appropriate organization channels
- Recommend products, services, and insights that meet customer needs
- Acquire a good understanding of how the department operates and fits into the larger organization
- Demonstrate awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers
- Demonstrate good understanding of the financial impact of decisions/solutions on the organization and its customers
- Document components of a business case for change at the direction of more senior colleagues as needed
- Maintain a working knowledge of financial data and the company’s standard contract terms and conditions
- Learn when to partner with legal resources to modify or adjust standard contract terms
- Learn the contract negotiation process and how to complete contractual arrangements
- Exchange nuanced information to build consensus
- Able to handle key objections with ease and proactively seek help from a manager when needed
- Conduct straightforward cost, benefit, and risk analyses of possible solutions
- Identify and actively engage stakeholders in decision making and strategies to benefit account and organization
- Understand standard offerings and major areas of expertise
- Build a working knowledge of products, technologies, offerings, etc., within scope of responsibility
- Develop an understanding of competitors’ standard products and services
- Demonstrate insightful application of products, technologies, and offerings to account
Who You Are:
- Proficiency in English + local language of the market(s) where applicable
- Effective communicator
- Proficient in sales techniques
- Portfolio management, relationship account management, upselling, and cross-selling experience
- Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers
- Strategically builds relationships to support total portfolio and organization needs
- Develops understanding of customer's industry and competitive market
- Attends meetings with customers to understand needs and expectations
- Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations
- Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.
Our brands recognize the power of travel to break down barriers and make people's lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Diversity Statement:
Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, or national origin.
#J-18808-Ljbffr