Data & Operations Manager - MCPHS

Reporting to the Executive Director of the MCPHS Career Development Center, the Data & Operations Manager will be responsible for (1) building and maintaining a complete and sophisticated data collection, analysis, and reporting function for the office, and (2) ongoing management of web platforms and office operations.

Position is based in Boston and offers a flexible work arrangement with the opportunity to work remotely part of the week. The Career Development Center is an 11-person team providing comprehensive career services for students who are hard-working and in demand for the healthcare and life science education and skill sets.

What we value:

• Diverse backgrounds & perspectives, enabling us to establish trust and rapport with all our students, and to draw on a range of strengths and viewpoints in our teamwork.
• The initiative to look for new ways to serve our students, the creativity to design workable solutions, and the drive, smarts, and organizational skill to implement them.
• Desire to grow as a professional: MCPHS offers great opportunity to exercise and develop your skills in data analytics & visualization; project, process, and operations management; and ability to collaborate across teams and departments institution-wide.

The way we work:

• Open & friendly: students, staff, and faculty find us approachable, welcoming, and encouraging.
• Collaborative & community-oriented: we communicate, coordinate, and cooperate to get things done as a team; to maximize our impact, we work closely with staff and faculty from other offices and academic departments.

Data Analytics

• Capture, analyze, report on all career-related activity of students, employer information and recruiting activity, and internship & job placement outcomes.
• Lead and conduct research on job & internship placements for MCPHS students and recent alumni.
• Create and distribute career-related surveys and survey-based reports.
• Work closely with CDC Directors overseeing Career Advising and Employer Relations on data projects and processes.
• Collaborate with other MCPHS offices on periodic data import/export processes.
• Create and update monthly & semester dashboards.
• Develop assessments to determine efficacy of programs.

Operations

• Manage career services CRM and career development web resources. Serve as expert resource/consultant on these platforms as needed by office and campus partners.
• Serve as point of contact for career platform vendors.
• Work with Director of Career Advising & Operations in periodic review of existing platforms and consideration of potential new platforms.
• Manage student worker schedules for the office, including student interns working on data & operations projects.

Required:

• Bachelor’s degree in a quantitative field: math, data analytics, economics, science, or similar.
• Two or more years’ experience with data analysis, surveys, and reporting.
• Project management experience.
• Highly proficient with advanced Excel formulas, pivot tables, and charts.
• Proficient with SQL, and Tableau, PowerBI, or similar.
• Proficient in survey tools (Qualtrics, SurveyMonkey, etc.)
• Comfortable taking initiative and working both independently and collaboratively.
• Organized, flexible, and able to manage multiple projects simultaneously.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Preferred:

• Master’s degree with three or more years of experience.
• Experience with Salesforce admin and reporting.

Physical Requirements:

• Standing, sitting, manual dexterity, ability to move between offices and floors of buildings.
• Ability to meet deadlines and perform well under pressure.
• Ability to be physically in attendance at designated worksite during scheduled work hours and to work some evenings and weekends.
• Normal range of vision and hearing (with or without correction).
• Ability to lift up to 5-10 lbs.

Apply

Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health- and life-sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our strategic priorities of collaboration, inclusion, success, sustainability, planning, and support.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.

MCPHS is an Equal Opportunity Employer that celebrates a diverse community. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.