Vaco Boston has partnered with a leading bank looking to bring on a proven Client Support Specialist with a background in banking/finance customer service. Please reach out for more details and immediate consideration as the hiring manager is reviewing resumes this week!
As a Bank Client Support Specialist your role will involve facilitating the financial security of our members by engaging in needs-based sales and service conversations related to a single Banking line of business or product set. You will make a difference by identifying immediate and underlying financial needs and offering relevant solutions
Responsibilities:
• Handle incoming member calls and online messages in a fast-paced environment
• Use effective communication, probing questions, and critical thinking skills to identify member needs and provide suitable solutions, which may include offering banking products
• Manage multiple tasks, such as navigating between systems and resources efficiently
• Develop in-depth knowledge of our banking products to attract new members and enhance relationships with current members through product acquisition
• Advise and educate members
• Deliver outstanding member service by demonstrating empathy, active listening, and professionalism
• Apply strong time and call management skills to assist members with their banking needs
• Prioritize continuous improvement and development through coaching and collaboration with your manager and team members.