Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
The Sales Experience Director is responsible for sales within their assigned area, facilitating partnerships across functions and departments, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.
What You’ll Do
Business Ownership
- Supports the Store GM in fulfilling their duties, including backfilling for GM as needed.
- Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments.
- Oversees all aspects of merchandising and communications with merchant and vendor partners (e.g., presentation, returns, damages).
- Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence.
- Determines strategic objectives in partnership with Store GM and sets priorities accordingly.
- Oversees Client Development function in stores to meet overall client development and selling KPIs.
- Analyzes and develops understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs).
- Plans and executes store budget and ensures guidelines are being followed to minimize operating expenses and maximize revenue.
- Facilitates cross-functional communication across store departments to optimize collaborative efforts.
- Fulfills store senior leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable.
- Actively participates in, and in the absence of the Store GM, facilitates Store Senior Leadership team meetings by fostering a trusting and respectful environment for free and open participation, idea sharing, addressing concerns / challenges, setting goals, etc.
- Partners with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to yield positive results.
People
- Oversees people, product and placement, and sales promotion.
- Oversees Client Development team performance and objectives through management of SGMs.
- Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues.
- Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports.
- Sets goals for Associates in alignment with department objectives and supports in Associates in achieving them.
- Develops, motivates, and trains the management team in all aspects of the store.
- Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations.
Customer Experience
- Champions Neiman Marcus culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards.
- Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manger and Regional team to fulfill store strategic efforts.
- Oversees the floor to monitor coverage and presence for the store.
- Builds a Customer Service-driven team, overseeing Customer Service efforts and escalations.
- Partners with functional leads for execution of in-store selling events.
- Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community.
What You Bring
- 10+ years of relevant experience, luxury retail fashion experience preferred.
- Prior retail senior management experience required.
- Demonstrated change leadership within team and organization.
- Proven track record achieving results across multiple businesses.
- History of building, leading, motivating, and coaching teams to achieve objectives.
- Advanced business acumen and analytical skills.
- Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives.
- Excellent oral and written communication skills.
- Strong attention to detail.
- "Win together" mentality.
- Advanced proficiency with MS Office Product Suite.
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays.
Inclusive Benefits
- Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children.
- Flexible Spending Account for eligible medical and dependent (day care) expenses.
- Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks.
- 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000.
- Paid Time Off, including 6 paid holidays, unlimited vacation, 3 volunteer days, and 7 sick days per full year of service.
- Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available.
- Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities.
- NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands.
- NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG’s All Heart Program.
- Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG’s Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences.
- NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in savings.
About Us
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America’s few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic self is encouraged.
We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at
Additional Information
- Posting Date: Aug 1, 2023
- Overtime Status: Exempt