Virtual Call Center Account Supervisor

Employer Industry: Financial Services

Why Consider This Job Opportunity

• Competitive salary with a wide range of benefits
• Opportunity for professional growth and career advancement
• Remote work opportunity with all necessary technology provided
• Valued diversity, integrity, and teamwork
• Supportive work environment fostering personal and professional development

What To Expect (Job Responsibilities)

• Oversee a remote team supporting a Call Center environment
• Lead and manage in a metrics-promoted environment
• Coach teams on logical problem-solving and customer interaction
• Resolve customer escalations and document activities thoroughly
• Demonstrate personal excellence and accountability

What Is Required (Qualifications)

• Home location within approximately 15 miles radius of specified center
• High School diploma/GED required
• Minimum 2 years of customer interaction or support experience
• 3 plus years working in a call center position with certification or training
• Proficiency in basic computer functions and Windows-based environment

How To Stand Out (Preferred Qualifications)

• 5 plus years of management experience preferred
• Demonstrated ability to develop, manage, coach, and motivate teams