We are looking for a resourceful and goal-oriented individual that will succeed in a fast-paced, quickly changing environment and will thrive in managing and improving processes that will allow the company to scale with growth.
The Expense Lead - AMER will oversee the Expense function for the AMER region. This position will be a subject matter expert on the our Expense policies and processes and a main point of contact for escalated employee inquiries, our outsourced team, key business partners, and projects and initiatives for the AMER region. The role will report directly to the Senior Manager - Global Expense.
Responsibilities:
Be a subject matter expert on the company's Expense policies and processes
Perform detailed Expense research and account reconciliations, and provide guidance to business partners at all levels of management
Work proactively to resolve inquiries in a timely manner, and communicate updates and resolutions clearly and concisely to our business partners
Oversee outsourced team which includes ensuring metrics are met (eg. expense report audit and ticket response SLAs), managing escalations, and coaching and training as needed
Lead cross-functional projects and initiatives related to AMER Expense
Ensure SOX compliance; enforce and recommend improvements to company policies, internal controls, systems and processes
Propose and implement best practices that simplify, standardize and scale how we work; roll out processes and systems in the region, justify and document regional/local exceptions due to local requirements
Partner with key cross-functional teams including Accounts Payable, Business Technology, Sourcing, Procurement, F&S, Controllership, Accounting, Legal, and executive leadership support
Skills/Experience:
BA/BS degree required, Business, Finance or Accounting concentration preferred
Minimum 5-7 years experience in Expense or related finance operations role with a global company (preferably technology or related industry)
Experience with major Expense reporting system required (e.g. Concur)
Understanding of end-to-end expense report process and corporate credit card program management
Ability to multi-task and prioritize effectively in a fast-paced environment
Excellent written and verbal communication skills, including sound judgment on when to escalate
Strong communication, collaboration and teamwork skills across all levels
Ability to identify and drive process improvement
Work experience in managing outsourced service team would also be an advantage