Senior Technical Program Manager, Amazon Connect

Company:  Amazon Development Center U.S., Inc.
Location: Seattle
Closing Date: 08/11/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules


As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.


Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.


We are looking for a highly effective Senior Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus. The Technical Program Manager for this team needs a sound understanding of the fundamentals of communications and practical experience building large-scale distributed systems.


This team is a great fit for you if:

  • You enjoy working with a fun team that prides itself on a great work environment.
  • You are sensitive to customer needs and interested in working on a service that will be used by millions of customers.
  • You’d like to be directly responsible for solving real customer problems.
  • You are a passionate learner and are motivated to take on new challenges.
  • You want to have fun and work with a talented pool of engineers.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Amazon Development Center U.S., Inc.
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