This is a Full-Time (80 hours every two weeks) benefited position working varied shifts between 6AM and 6PM. Flexible schedule availability is a must. Once training is complete, this position has a hybrid work schedule, with a work from home (WFH) and in-office schedule. The office is located at our Business Services office in 4S Ranch.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
- #5 in Fortune Best Workplaces in Health Care 2023
- #78 in 2023 PEOPLE Companies that Care
- #95 in Fortune 100 Best Companies to Work for 2023
- Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Join a winning team at Scripps Corporate Office supporting the Rave/Training department as a Patient Service Specialist.Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.You will experience the pride and support of being a member of an outstanding organization where we share a culture of providing excellent care to our patients and each other.
As a Patient Service Specialist, you will be responsible for:
- Responsible for interacting with patients and providers to gather information necessary for accurate registration including point of service payment collection and document collection, functions.
- Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
- Effectively manages collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
- Assisting patients with discussing payment arrangement options including financial assistance information, providing price estimates.
- May coordinate scheduling, meeting and travel planning needs, department communication as needed.
- May assist in gathering necessary reports, statistics, outcomes for the department as needed.
- Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify the need to involve leadership in order to resolve concerns.