Behavioral Health Case Manager

Join CASL as a Behavioral Health Case Manager and Make a Difference
Are you passionate about making a difference in the community and helping individuals overcome behavioral health challenges? Join us at the Chinese American Service League as a Behavioral Health Case Manager and become a vital part of our mission to support and empower our community members!
Your Mission:
Reporting to the Behavioral Health Program Coordinator, the Behavioral Health Case Manager works collaboratively with all CASL program departments to assess and address the behavioral health needs of entire households. This role involves visiting clients of all ages, conducting interviews, documenting assessments, and developing service plans to help clients overcome challenges and achieve their goals.
About CASL:
The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.
For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.
To hear about:
CASL's history, watch here
CASL's future, watch here
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Your Impact:
As a Behavioral Health Case Manager you will:
Key Responsibilities:
Client Advocacy and Assessment (70%):
Facilitate regular interdepartmental team meetings to implement the Client Advocacy Unit Model across the agency.
Develop and maintain relationships with community partners to connect clients with additional services as needed.
Conduct behavioral health intakes and reassessments to understand clients' needs and social determinants of health.
Evaluate treatment options and create comprehensive service plans, collaborating with clinical or medical professionals as required.
Provide case management, crisis intervention, community support, and counseling/therapy services under close supervision.
Hold quarterly stakeholder meetings to gather feedback from clients and community stakeholders.
Coordinate service delivery with primary care providers, care coordination entities, and other external entities.
Ensure referrals for substance-related and addictive disorder treatment services are provided as needed.
Conduct community outreach and education to increase awareness of behavioral health issues.
Administrative Responsibilities (30%):
Maintain client records and ensure timely clinical documentation of all sessions.
Operate in compliance with all applicable laws, regulations, and CASL policies.
Collaborate with the Behavioral Health Program and Marketing and Community Department on mental health media campaigns and website updates.
Conduct quarterly quality assurance reviews of client records and clinical care.
Ensure compliance with grant requirements and internal policies.
Participate in professional development opportunities to maintain mental health-related licensure/certification.
Manage data using Salesforce and Electronic Health Record Systems.
Must Haves
To thrive in this role, you should have:
Bachelor's degree in Psychology, Social Work, Public Health, Human Services, or a related field.
Mental Health-related license/certificate to practice in Illinois or eligibility to obtain one (CASL will support the right candidate in securing licensure).
Proficiency in spoken and written English
Excellent communication skills and conflict resolution abilities.
Proficiency in Microsoft Office and G-suite, or willingness and ability to learn
Ability to maintain timely clinical documentation and client electronic health records.
Nice to Haves
Previous experience in case management and counseling is preferred.
Chinese (Cantonese, Mandarin) OR Spanish
Basic knowledge of Salesforce is a plus
Physical Demands:
Frequent sitting, standing, bending, and walking for extended periods.
Work Environment and Schedule:
Work hours are between 8:00 am to 7:00 pm in 8-hour shifts, Monday through Friday, with at least one rotational Saturday a month.
Flexibility to work after regular business hours when necessary, including weekends and evenings.
Service delivery may occur in clients' homes or other community-based settings as needed.
Why Choose CASL:
Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.
Empowerment: Support staff empowerment through skill development and growth opportunities.
Collaboration: Be part of a workplace that thrives on collaboration and teamwork.
Transformation: Envision and realize transformative changes in people, processes, and policies.
Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.
Benefits:
Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).
Additionally, our holiday schedule includes New Year's Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving, the Day After Thanksgiving, Christmas Day.
Join Us and Make a Difference:
Join us at CASL, where together, we create a brighter future for our community.
Thank you for your interest in joining our team! Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application.
At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.
CASL is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.