We’re looking for motivated, engaged people to help make everyone’s journeys better.
Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit.
Annual Hiring Range/Hourly Rate:
- $63,000.00 Per Year
Benefits:
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Commuter benefits
- Employee Discounts
- Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
- Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations.
- Approves (w/GM consent) specialty orders, uplifts, and is responsible for invoice accuracy and timelines.
- Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
- Ensures supply chain/purchasing has current up to date data and supports purchasing requirements.
- Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
- Communicates the customer goals and represents the customer interests to the local GGI team.
- Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.
- Reports to the GM and/or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.
- Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).
- Owner of T-minus schedule to facilitate changes and bring all departments together for success.
Qualifications:
Education:
- High School Diploma or GED required
- Associates degree or degree from a 4 year university or college is preferred
Work Experience:
- Proven Account Management skills required in order to create, maintain, and enhance customer relationships
- Minimum of 3 years of account/project management experience.
Technical Skills:
- Extremely detail oriented
- Technical and analytical competence (understands software, hardware, networks, etc.)
- Motivated, goal oriented, and persistent
- High level of initiative and works well in a fast paced, team environment
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
Language / Communication Skills:
- Excellent written and oral communication skills
- Bilingual is a plus.
Job Dimensions:
- Geographic Responsibility: Unit
- Type of Employment: Full-time
- Travel %: Up to 25%
- Exemption Classification: Exempt
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
We anticipate that this job will close on: 06/14/2024
If you want to be part of a team that helps make travel and culinary memories, join us!
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