Systems Integrator (Fire Department)

The City of Beverly Hills is offering a $11,717 signing bonus 

for this Systems Integrator recruitment.

The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high-performance organization. The municipal government (1,000+ full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.

The Information Technology (IT) Department is recognized among municipalities as a premier provider of technology infrastructure and services. The Department's mission is to make information available anytime and anywhere by facilitating citywide and intergovernmental knowledge sharing and ensuring access to reliable, innovative, and cost-effective technologies. The IT Department is comprised of three divisions: Information Technology, Cable TV, and Graphic/Reprographics. The Systems Integration classification falls under Information Technology Division which oversees IT Administration, Network & Communications, Client Support, Software Solutions, and Data Center functions.

In general, the Systems Integrator is an IT classification that oversees various systems and projects that are highly complex and often urgent in nature. The specific position we're recruiting for functions as the main point-of-contact for the City's Fire Department and works as the IT liaison between the IT and Fire Departments. Systems Integrators should have a thorough technical understanding of data centers, back-end servers, networks, systems analysis, and system installations/upgrades.

Experience working directly with Public Safety's mobile device integration, cloud-based applications, radio systems, or public safety software, such as Computer Aided Dispatch Systems (CADS) or Records Management Systems (RMS), is highly desirable. The ideal candidate would have strong relationship building skills, project management experience, dedication, and be able to effectively explain technical solutions in layman terms to customers at all levels. This classification manages various IT related projects, identifies appropriate project resources, and ensures timely project completion. Systems Integrators actively communicate project status updates with the various client groups at all levels including external vendors. Strong verbal and written communication skills are essential. This role is expected to exercise sound judgement when making technical recommendations and remain flexible when reprioritizing tasks based on operational impact.

The Information Technology Department is looking to fill one vacancy with a technically savvy, adaptable, and reliable Systems Integrator. This position reports to the Information Technology Department; however, will be assigned to assist the Fire Department with day-to-day systems related troubleshooting, systems integration, IT related projects, and general IT operations. Position reports to either the Business Information Systems Administrator, IT Systems Architect, or Network Administrator within the IT Department.

Candidates who meet the minimum qualifications and whose interests and experience appear to meet the desired qualifications of the position will be invited to participate in the next steps of the recruitment process which will include:

1. Supplemental Questionnaire
   • Finalists selected for the position will be required to submit proof of the educational requirement before appointment.
2. Oral Exam
3. Technical Project (tentative)

All applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.

Conviction History & Background Check
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the city. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment. Additionally, because this position works closely with our sworn departments, a more thorough background investigation may be required if selected for this position.

Conclusion
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.

Disaster Service Workers
All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Under the direction of the Business Information Systems Administrator, IT Systems Architect, or Network Administrator, the Systems Integrator oversees various system projects of a highly complex nature, assembles project teams, assigns individual responsibilities, identifies appropriate resources needed, and develops schedules to ensure timely project completion. Effectively coordinates the activities of the team. This position actively communicates with the various client groups regarding status of specific projects.

Some of the core duties include, but are not limited to:

• Develops and/or monitors schedules for assigned projects.
• Develops and manages project objectives for staff that are specific, measurable, achievable, realistic, and time-based.
• Supervises multiple business and/or computer applications through development, implementation, and support phases.
• Insures projects and project resources are prioritized based on business need.
• Becomes familiar with the system scope and project objectives, the role and function of each team member to effectively coordinate the activities of the team.
• Works directly with departments to understand and document project business requirements.
• Monitors time and dollar expenditures to ensure projects and budgets meet established targets.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Promotes open and timely communication within and among department colleagues.
• Insures proper security measures have been evaluated and implemented as indicated by department policy, best practice or appropriate governing body.
• Insures code changes and modifications are managed using a documented change request system.
• Perform analysis, programming, system configuration, application integration and other functions as appropriate to meet project objectives.
• Reconciles conflicts within and between staff regarding resources, deadlines, and standards.
• Writes periodic progress, project status and problems resolution reports regarding information technology for management review.
• Evaluates and makes recommendations for needed training. Provide guidance, technical assistance, and mentoring to staff as appropriate.
• Provides support during non-standard business hours as necessary or required.

SECONDARY FUNCTIONS:

• Maintains a high level of current knowledge regarding systems, technology, and communications.
• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Management Systems, related field or equivalent combination of education and experience.
• Three (3) years' experience in computer systems analysis, design and programming.
• Project management experience. Advanced degree is preferred.

Knowledge of:

• Capabilities, limitations, and functional applications of information technology methods and equipment.
• Information technology systems design and programming.
• Research techniques, methods, and procedures.
• Systems analysis, development, planning, and documentation methods and standards.
• Data base organization, access, and retrieval techniques.
• Project management and organization including monitoring time and dollar expenditures for tasks performed.
• Data communications principles, practices, and restrictions.

Ability to:

• Operate modern office practices and procedures, including equipment utilization.
• Information technology management.
• Visualize the big picture, develop novel solutions to problems, and leverage resources to get results.
• Work in a self-directed manner.
• Ascertain if a project adds value (reduces time, cost or effort) before assigning resources.
• Prioritize work processes and projects.
• Manage a software project from conception to implementation, on time, within budget.
• Conduct research; analyze findings; prepare and present recommendations to management.
• Establish and maintain effective working relationships with city staff.
• Continually learn and demonstrate new skills via hands-on training, classroom training, and self-study.