Senior Director Institute I - HVTI

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Senior Director Institute I reports to the Executive Director Institute and serves as the administrative leader for one or more provider groups. This role leads clinical areas with high complexity as determined by the Enterprise Chief of Staff Office complexity guidelines and factors. Oversees multiple diverse groups with a high collective complexity. Leverages Director Institute leaders to manage component parts of the organization and oversees the work of team members such as program/project managers, analysts, and program coordinators. May directly manage allied health teams and special Institute clinical functions (specialty clinical programs, accreditation, consulting, etc.).

The ideal caregiver is someone who:

• Has excellent analytical skills and business acumen.
• Has leadership experience with a large healthcare system.
• Is proficient in public speaking and presenting data and metrics.
• Has a strong executive presence and is skilled at building and maintaining professional relationships across various organizational functions.

This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Leads a team responsible for provider volume, access, and productivity. Collaborates with physician and APP leadership to optimize provider productivity. Responsible for maintaining a productive provider schedule (weekly or inpatient service). Ensures the team is following standards for provider templates design, decision tree and provider fill rates (outpatient institutes). Leads team responsible for provider recruitment, onboarding, and offboarding. Manages provider allocation to exam room, OR, and procedure blocks provided by market teams and partners with market to support facility space utilization. Works with hospital teams to enable hospital throughput.
• Ensures team routinely partners with ambulatory operations for inbound and outbound patient scheduling (outpatient institutes). Responsible for partnering with Ambulatory Operations and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes). Works closely with local teams to ensure they are structured to meet patients served and growth targets. Responsible for aligning practices within market to enterprise standards established by Institute. Implements practice support models and ensures coordination between local provider support teams.
• Acts as the subject matter expert across the organization for service line financial performance and improvement opportunities (patient level encounter reporting): revenue per encounter, cost per encounter, contribution margin, length of stay (LOS) observed to expected. Initiates and monitors improvement initiatives for service line financial performance and influences all key stakeholders across the organization to execute on opportunities. Consistently evaluates profitability of services at each location to inform appropriate site of service. Consults market and shared services on opportunities for revenue enhancement and cost reduction opportunities.
• In partnership with Executive Director develops long term service line strategy. Manages team to ensure execution of the long term growth plan, provider recruitment, and programmatic development. Drives the development of innovative practice models, adoption of new technology and expansion of novel clinical services within a market. Works with market teams to assess service line demand and competition within a given market.
• Closely partners with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results. Ensures adoption of Institute based quality systems and metrics to drive quality improvement work within a market. Aligns specialty service lines quality goals with Institute quality goals and objectives. Supports local market QPSE initiatives from market leadership teams. Ensures market achieves specialty standards for patient experience within market footprint. Assures regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met. Collaborates with the governing body, management, medical staff and clinical staff in planning, promoting and conducting department performance assessments and improvements.
• On behalf of the Executive Director, expected to help drive clinical and operational standards across the Cleveland Clinic.
• Other duties as assigned.

Education:

• Bachelor’s degree in Business, Healthcare Administration, or related field required.
• Master’s Degree in Business, Healthcare Administration or related field preferred.

Languages:

• Oral and written communication in English.

Certifications:

• None.

Complexity of Work:

• Excellent analytical skills and business acumen.
• Strong verbal and written communication.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate actions.

Work Experience:

• Minimum ten years of professionally and functionally relevant experience or a Master’s degree and a minimum of 8 years of professional and functionally relevant experience is required. Experience is inclusive of 5 years of demonstrated management experience.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.
• Ability to communicate effectively and exchange accurate information.
• Ability to travel throughout the health system.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required for procedures.

Pay Range: $53.90 - $82.19 / hour

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.