Director of Sales & Admissions

The Director of Sales and Admissions is a vital member of the leadership team at the Chesapeake Bay Outward Bound School (CBOBS), tasked with driving partnership strategies and initiatives to meet earned revenue targets of $1.6M. This role encompasses the development and execution of comprehensive sales strategies, management of the annual sales budget, and rigorous tracking of performance metrics. By aligning sales efforts with program objectives, the Director will promote sustainable growth and amplify CBOBS's impact within the community with an emphasis on the educational community. Additionally, the Director is committed to delivering exceptional customer service to all expedition families and excels in building strong relationships internally and externally.

The ideal candidate is strategic, highly organized, and capable of building sales and partnership strategies. Strong leadership skills are required to manage a team of five direct reports and strong proficiency with Salesforce or another CRM is required. Passion for youth, education, or the outdoors is a plus! This is a hybrid position and serves in Baltimore and Washington, DC.

Requirements:

The essential functions include but are not limited to the following:

Leadership:

• Drive business growth by generating high-quality leads within school systems and fostering strong leadership relationships with current clients through proactive engagement and communication.
• Implement sales and scholarship related components of the current 5-year strategic plan.
• Maximize revenue by strategically optimizing the product mix and effectively managing sales capacity and scheduling to meet market demand.
• Foster out-of-office collaboration with sales staff and the Development team to identify and cultivate regional partnerships. Actively execute sales initiatives in the development plan to drive sustained growth, leveraging team synergy and shared insights.

Sales Management:

• Develop and achieve the annual sales and scholarship plans in coordination with the Executive Director and the Chief Operating Officer.
• Achieve annual community and Open Enrollment program revenue targets.
• Lead and coach a 3-person sales team through check-ins, sales planning, tracking, and analysis.
• Negotiate partnership agreements, including financial contributions, in-kind support, and co-branding opportunities.
• Develop and manage the Open Enrollment calendar, serving as the CBOBS lead for Outward Bound USA and the Outward Bound Services Group in course planning and group partnerships.
• Track and monitor annual sales and scholarship disbursal goal achievement.

Admissions Management:

• Lead and coach a 2-person admissions team through weekly check-ins, admissions timeline planning, tracking, and analysis.
• Ensure admissions processes, enrollment management, and medical screening for community and open enrollment expeditions provide a premier customer service experience for all expedition families throughout their application process.
• In collaboration with the Operations Manager and admissions team, oversee and drive operational efficiencies, using automation and other technologies to improve the expedition admission process for internal and external stakeholders.
• Directly communicate with parents of Expedition students for elevated customer service concerns.

Compensation & Benefits:

Salary Range: $80,000-$90,000; commensurate with experience.

Benefits include:

• Employer contribution of 70% for Medical, Dental, & Vision insurance through CareFirst BlueChoice for the employee and their children, if applicable.
• Fifteen (15) days of Paid Time Off (PTO) which accrue per pay period.
• Up to Eight (8) weeks of paid Family/Medical leave.
• Thirteen (13) paid holidays.
• 401(k) with a match. Employees are eligible for participation after 6 months of employment. The current match is 6% of the employee’s salary.
• Long-term disability, short-term disability, AD&D insurance, as well as a $25,000 life insurance policy at no cost to the employee.
• Pre-tax Saving Cafeteria Plan: Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Health Savings Account (HSA).
• Pre-tax Commuter/Transit Benefits.
• Employee Assistance Program (EAP).
• Mutual of Omaha Supplemental Insurance.
• Pro Deals: Discounts from outdoor industry vendors for outdoor professionals.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to sit at a desk or computer 90% of the time or greater.
• Reliable transportation and the ability to meet face to face with program partners and clients who represent high-level lead opportunities throughout Central MD and the Washington DC Metro area.

Chesapeake Bay Outward Bound School prohibits discrimination against any student or applicant because of race, color, religion, sex, gender, ethnic or national origin, sexual orientation, qualified individuals with disabilities on the basis of disability, or any other category which may be protected by applicable state or federal law. Chesapeake Bay Outward Bound School also promotes respect for all people and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression. Outward Bound has a zero-tolerance policy for incidents of child abuse and neglect and will report any suspected abuse or neglect.