Senior Operations Manager

Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands – QVC, HSN, Zulily, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Our Senior Operations Manager is responsible for all budgetary, people development, and operations goals for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive associate relations, and building leadership bench strength within the Fulfillment Center.

You will manage the development of your team of exempt and non-exempt employees in meeting their functional departmental goals related to culture, costs, service cycle time, and quality. Cultural goals will be accomplished in the development of an engaged and safe workforce through the successful application and practice of Qurate Leadership Competency Model. Quality goals are achieved through implementing the department's standard operating procedures, processes, and methods, and partnering with other departments. You will report to the General Manager at the site.

Your Impact

• Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.
• Develop strategic plans to operate within an approved cost structure.
• Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.
• Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.
• Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all.
• Design and implement training programs and supporting materials for employee education and development.
• Develop procedures to meet new or changing conditions within the department. Ensure consistency among sites in quality practices. Work with necessary partners across the network to obtain agreement and implement corrective action measures.
• Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.
• Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment.

What You Bring

• 8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.
• 4+ years experience in budgeting, financial management, and labor planning and optimization.
• Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.
• Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.
• Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and "live" change.

Join us as we enrich life’s everyday moments – including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.

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