POSITION : Case Manager, Grant Per Diem-Low Demand
PROGRAM/LOCATION : Santa Clara County, Boccardo Reception Center
SUPERVISOR : Program Manager
JOB TYPE : Full Time, Non-Exempt
COMPENSATION : $29.77/Hourly
AGENCY SUMMARY :
Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve. HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County.
SERVICES INCLUDE:
- Homelessness prevention
- Emergency and cold-weather shelters
- Comprehensive Veterans services
- Rapid Re-Housing programs
- Bridge Housing Communities
- Emergency Interim Housing
- Affordable permanent housing
- Permanent Supportive Housing
- Street-based outreach
BENEFITS OF JOINING THE HOMEFIRST TEAM:
- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents for a shared cost
- 401k match up to 5%
- 12 observed holidays
- PTO accrual begins with 120 hours annually and increases with tenure
- 4 hours of Community Engagement PTO provided annually
- Access to our Emergency Assistance Program (EAP) services
- Pet insurance options available
ROLE SUMMARY:
HomeFirst Valley Water Outreach Project is designed to connect homeless individuals encamped along Coyote Creek to shelter, interim housing, resources, and permanent housing opportunities. The target populations for this program are vulnerable, chronically homeless individuals who are living along Coyote Creek in the City of San Jose. Program staff will provide a consistent presence on this creek to build rapport and trust with unsheltered homeless residents. The goal of the program is to connect clients to services that will result in permanent housing.
The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals with the participant. Case managers will offer regularly scheduled case management sessions with their participants at their encampments along Coyote Creek. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals.
QUALITIES:
The Valley Water Project Case Manager is passionate about serving others and sees themselves in a helping profession long term. They are proactive and responsive to the needs of our participants, meeting them where they are at and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.
HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.
DUTIES/RESPONSIBILITIES:
- Provide facility-based and community-based case management services to program participants
- Conduct client screening and admission for homeless Veterans, including eligibility verification, VI-SPDAT, and needs assessment
- Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals
- Meet regularly with program participants at a frequency determined by the client's needs and contract requirements
- Conduct ongoing re-assessments of the client's needs
- Provide appropriate referrals to other community services
- Collaborate with community partners regarding support services for clients
- Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation
- Attend and actively participate in team and program meetings, activities and problem-solving endeavors, and contribute to open lines of communication within the team
- Organize and coordinate workshops that deal with issues pertinent to program participants, as appropriate
- Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity
- Make timely and accurate decisions in emergency or crisis situations with awareness of the need for safety of all participants involved, including mandated reporting
- Conduct program outreach
- Know and implement agency and program policies and procedures
- Maintain professional relations and conduct
- Assist with office-related tasks as needed
- Attend all internal and external meetings and trainings relevant to the position
- Other duties as assigned
SKILLS, ABILITIES, AND KNOWLEDGE:
- Strong verbal and written communication skills
- Proficient with Microsoft Office
- Understanding of and sensitivity to Veteran issues, the needs of the homeless and those with criminal backgrounds
- US Military Veteran is desired but not required
- Detail-oriented with good problem-solving skills and the ability to prioritize multiple tasks
- Ability to work with people of diverse social backgrounds and professional rank
- Knowledge and understanding of community resources and human services
- Experience networking in the local community
- Initiative, flexibility, and the capacity to respond effectively in all situations
- Ability to work independently with limited supervision
- Good computer skills, including proficiency in MS Office applications and the internet
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
QUALIFICATIONS:
- Bachelor's degree and relevant experience in non-profit agencies (bachelor's degree may be substituted by 2 years of case management experience)
- Understanding of and sensitivity to the needs of the unhoused population
- Experience in developing relationships with community partners and outside agencies.