KEY QUALIFICATIONS:Ability to multi-task/ change priorities in a very fast paced office environmentReliableExcellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers)Detail orientedGreat initiativeExcellent follow-upPro-active positive mindset team player but also works independentlyQuick learnerCan troubleshoots issuesProficient in Microsoft Office, especially ExcelNOTES:Knowledge of Microsoft Dynamix AX 2012 OR D365Customer Service works closely with Sales Team, AR, Marketing, Production and TransportationCover front desk for breaks/ out of officeKnowledge of the food manufacturing industry, order processing and sales organization experienceBI-Lingual in Spanish helpful but not requiredRESPONSIBILITIES:ORDER MANAGEMENT:Troubleshoots issuesChecks Promo Assist software for promotions to match dates/ items/ pricingProcess other orders by fax, email or phone- follows through based on circumstancesAssures weight requirement met- if not seeks upper management approvalWorks with Brokers to meet minimums, confirms any changes such as datesChecks inventory for fulfillmentAlerts brokers of any shortage- finds solutionsCover colleague’s duties when out of officeFax or email order acknowledgements as neededDEDUCTION MANAGEMENT:Researches/ analyzes deductions (short pays of invoices) against entered promotions in Promo Assist softwareCreate and edit promotions, make payments, follow up tasksCloses past promotion based on directionSALES SUPPORT:Interacts with Sales Team- call, email or in person, addresses inquiries and needsBrings issues to Sales attentionEnters sample orders for sales reps- for pickup or deliveryCommunicates w/ brokers or sales reps to keep informed of changes- such as dates or inventoryAwareness of marketing promotionsWAREHOUSE INTERACTION:Updates appointment log (Excel)– local deliveriesHandles frequent date changes from trucking company- communicates with brokers, customers and sales repsRequests possible additions with warehouse if late orderAdjusts orders as requested- such as if over a truckloadCreates credits as needed- provides to Warehouse for expected return or pick upREPORTS:Reviews shortage reports, conditionally contacts customerRuns certain reports daily from AX - such as shortage, open ordersINVENTORY:Aware of Red Zone / Overstock, places orders to sell such itemsAlerts Production of large quantity ordersCONSUMER:Responds to consumer inquiries from the ‘Contact Us’ on various websitesAssist Marketing with Social Media consumer issuesAnswers phone- address issues with consumer, monitors voicemailsEnter PNCRs (internal documenting system for consumer issues), send coupons and lettersResponds to incident reports from customers, follows up to closure