Hospitality Host

Job Overview:
SPS is seeking warm, out-going, team-oriented individuals to contribute to the hospitality culture of The Rink at Rockefeller Center. As a valuable member of the team, you are the face of the famous skating rink and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests' needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to The Rink as well as other aspects of Rockefeller Center.
Schedules are flexible, and include daytime, evening, weekend, and holiday hours. Availability on weekends and holidays is required. Fluent English is required and the ability to speak multiple languages is a plus. Applicants must be able to walk, stand, bend, twist, and lift throughout an entire shift. Due to the nature of this role and its responsibilities, the employee must report to the on-site work location during scheduled work hours. Public health and safety are a top priority of every team member. All employees must be committed to creating a safe and enjoyable environment for all our guests and staff.
Summary of Position:
Hospitality Hosts are responsible for delivering outstanding customer service to all guests at every touch point during their visit to The Rink. This includes a warm welcome upon entry, kind and concise communication throughout the attraction and fully upholding all safety standards. Hospitality Hosts occupy many positions around The Rink to ensure a smooth operation. Some of these tasks include managing access control, performing skate rental duties, directing traffic of large groups, monitoring the locker room, answering questions, and anticipating guest needs.
Responsibilities:
- Inform and enforce all health & safety guidelines
- Handle all rental skate duties (skate exchange, guest education, cleaning/sanitizing)
- Check tickets prior to entry and communicate appropriate information
- Scan guest's ticket with QR Code scanner, issue appropriate credentials required for rink entry and communicate any additional information required for skating session
- Direct traffic to follow natural flow of The Rink
- Instruct guests to follow proper locker usage and etiquette
- Anticipate guest needs and build rapport with all visitors
- Do the very best to answer or find the answer to all questions guests may have pertaining to The Rink, Rockefeller Center or any item that falls under the scope of offering exceptional hospitality
- General maintenance during snow events
Requirements:
- Ability to understand and communicate in English, verbally and in writing
- Strong communication and time management skills
- Ability to work in high-volume situations and direct large groups of people
- Role will require sitting, standing, walking, bending, kneeling, reaching, lifting, stooping, pushing, pulling and carrying
- A significant portion of the day requires standing and walking
- A portion of your shift may take place outside (Insulated winter jacket & vest provided)
- Ideally open availability including weekends, early mornings, late nights, and holidays
- Must be able to lift 15 lbs. on a regular and continuing basis
- Must be able to follow uniform and other grooming guidelines
- Must be able to follow all other policies implemented by SPS/The Rink
Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel is required for this position. Approximately up to 25%.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range
$18-$22 USD
WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
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