• Review and draft settlement documents to be presented to Workers’ Compensation Appeals Board.
• Review and analyze file to request required or necessary supporting documents from clients and/or applicant’s counsel.
• Strategize and create plan of action to move cases forward to resolution.
• Advise clients of settlement guidelines, plan of action, and file status.
• Negotiate settlements.
• Provide excellent customer service to clients via email and phone.
• Communicate with clients, applicants, applicant’s attorney, and internal departments.
Skills/Qualifications:
• Excellent verbal and written communication skills.
• Ability to analyze information and make recommendations.
• Strong reading comprehension skills.
• Ability to problem solve and think outside the box.
• Strong attention to detail, while working with a sense of urgency.
• Ability to understand legal and medical terminology plus.
• Strong mathematical skills to calculate ratings.
• Ability to interact professionally and timely, both internally and externally.
• Strong computer skills including Microsoft Office suite.
• 1- Law Case Management Software and EAMS plus.
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