Responsible for overseeing patient check-in, registration, and checkout. Primary duties may include, but are not limited to: Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized. Listens and responds to patient and/or family members concerns. Responds to patient questions and complaints; routes issues to appropriate personnel. Analyzes daily administrative operations and utilization of resources. Assists in Medic user issues. Ensures proper cash controls are in place and policy and procedures are followed. Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background. Bi-lingual (English/Spanish) preferred. For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.