Job Description
Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.
Join the Metra Team as a Sr. Manager, HR Business Support!
Are you passionate about shaping a diverse and inclusive work environment while driving strategic HR initiatives? Metra’s Human Resources Department is on a mission to recruit and retain top talent, promote professional development, and foster a culture of trust and respect. We’re looking for a dynamic Sr. Manager, HR Business Support to lead our HR Business Support Group and make a significant impact on our workforce.
About Metra HR: Metra’s Human Resources Department is dedicated to recruiting and retaining qualified employees, treating all employees fairly, facilitating training and professional development, managing compensation, administering flexible benefit programs, promoting wellness, and ensuring compliance with all employment laws.
What You’ll Do:
- Leadership & Management: Lead and manage the HR Business Support Group, providing expert advice and consultation to managers and HR staff on employee relations, strategic workforce planning, and employee communications.
- Employee Relations: Resolve complex employee relations issues through thorough and objective investigations, providing counsel to management in accordance with Metra’s policies and applicable laws.
- Diversity & Inclusion: Work with managers to drive an inclusive and diverse culture, enhancing the employee experience and maintaining a productive work environment.
- Data-Driven Decisions: Create and update metrics to measure retention and turnover, interpret and report data, and apply findings to ongoing employee relations strategies.
- Onboarding & Offboarding: Manage the New Hire Orientation process and the Exit Interview process to support employee retention strategies.
- Staff Management: Oversee staffing decisions, performance evaluations, disciplinary actions, and promote safe work practices.
Job Requirements
What You Bring:
- Educational Background: Bachelor’s degree or, in lieu of a degree, four years of human resources experience.
- Professional Experience: Minimum of six years of HR Business Partner or similar experience, with at least two years in a supervisory role.
- Technical Skills: Knowledge of full lifecycle recruiting, personnel practices, federal and state employment laws, and proficiency in Microsoft Office and HRIS database systems.
- Soft Skills: Strong organizational, analytical, problem-solving, verbal and written communication, presentation, and collaborative skills.
- Confidentiality: Ability to handle confidential and sensitive information with discretion and adhere to strict standards of ethics.
- Physical & Travel Requirements: Ability to lift and move up to 20 pounds, willingness to travel within Metra’s 6-county region, and availability to work flexible hours.
Why Metra?
- Competitive Compensation: Candidates can expect salary offers that range from the minimum to the mid-point of the salary range, with full pay ranges provided for growth potential.
- Comprehensive Benefits: Enjoy a full benefits package, including health, dental, vision, and retirement plans. Free transportation on Metra, Pace and CTA. Student Loan Forgiveness Program and much more.
- Impactful Work: Be part of an organization that shapes communities and enhances the quality of life through safe and efficient transportation.
- Professional Growth: Opportunities for continuous learning, professional development, and career advancement.
- Inclusive Culture: Join a team that values diversity, innovation, and collaboration.
Join Us Today! If you’re ready to contribute to a dynamic and supportive HR team at Metra, apply now! Submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.
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