The Long Term Disability - Claims Technical Consultant is responsible for day-to-day execution to drive delivery of key metric results while growing claim management accuracy and service delivery. In this role, you will develop and maintain a culture of improvement by identifying root cause, problem solving, identify solutions to improve performance and innovation.You willMentor and coach members of the team in conjunction with the team leader.Provide technical support to claim teams including Claim Auth reviews, serve as SME on complex issues.Drive improvements in initial claim decision, Claim Management Accuracy and & CID turnaround times.Leverage automation and/or alternate sourcing options to handle additional tasks.Collaborate with all lines of business to promote best practices to improve efficiency.Serve as Subject Matter Expert to support timely and effective delivery of Workstream Initiatives.You have3+ years LTD claims handling experience, prior DI experience or equivalent experience required.Minimum 1 year experience providing feedback to front line staff and front-line supervisors.Extensive knowledge of Group Long Term disability products, administration, and claims procedures.Knowledge of PC Applications (including Microsoft Office, databases, imaging systems, etc.).Superior working knowledge of the financial, medical, occupational, and investigative aspects of disability claims management.Excellent PC skills with knowledge of MS Word/Excel/PPT.Ability to mentor/coach staff and peers to ensure proper claim adjudication and contribute to staff development.Ability to work independently and within a team.Demonstrated ability to identify and manage risk.Excellent verbal and written communication skills.Strong analytical, organizational, time management and problem-solving skills.Ability to prioritize and manage multiple tasks in a fast-paced environment.Proven training skills on an individual and team basis.Leadership BehaviorsContinuously strives to provide outstanding customer service.Expresses oneself in an open and honest manner.Demonstrates self-awareness and embraces feedback.Foster and maintain a culture of open communication, continuous improvement, and innovation.Location and TravelThis is a flexible position requiring occasional travel into one of our offices including Bethlehem and Plano for team meetings.Salary Range$56,200.00 - $92,335.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.Health CareChoice of (high deductible/copay) medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefitsDental planVision planHealth care accounts – flexible spending, health reimbursement, and health savings accountsCritical illness insuranceLife and Disability InsuranceCompany-paid Life and Disability insurance plus voluntary supplemental coverageAccident insuranceRetirement and Financial401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicableComplimentary 1:1 financial guidance with a licensed Fidelity representativeTime Off and Remote WorkFlexible work arrangements (part in-person/part remote)Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavementPersonal holidays for colleagues to use in recognition of religious, cultural, or civic daysPaid parental leave and paid family and medical leave policiesEmotional Well-being and Work-LifeEmotional well-being, mental health, and work/life resources powered by Spring HealthWellness programs, including fitness program and equipment reimbursementChild, adult, and elder back-up care support through Bright HorizonsAdoption assistanceCollege planningTuition reimbursementStudent loan assistanceCommuter benefits in select metropolitan areasEquity & InclusionOpportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:Employee Resource Groups:Colleague Connection CommitteesCommunity Involvement CommitteesA culture that encourages colleagues to bring their authentic selves to workVoluntary self-IDPronunciation and phonetic spelling of namesBenefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .