Account Manager

SEARCH Group Partners, a premier recruiting firm, is seeking an Account Manager for one of our SaaS clients located in Chicago, IL . This is a hybrid role, going into the local office 2-3 days a week.

Here are a few things you'll likely find yourself doing in this role:

1. Develop strong relationships with customers and connect with key business executives and stakeholders.
2. Develop and implement customer success plans for our largest and most complex customers.
3. Lead the onboarding process for new customers, guiding them through the implementation of our products and services.
4. Collaborate with clients to develop comprehensive change management strategies tailored to their specific needs and objectives.
5. Develop training materials and conduct training sessions for clients and internal teams.
6. Provide ongoing learning enablement to ensure that clients can effectively use and maximize the value of the SaaS solution.
7. Develop and deliver Quarterly/Monthly Business Reviews covering how well KPIs progress toward business goals.
8. Monitor customer health and satisfaction levels, identifying early warning signs of churn and taking proactive steps to mitigate risk.

Here's What You Need To Have:

1. Bachelor's degree in business, marketing, or a related field.
2. Proven experience in Account Management, Sales, Business Development, or Customer Success within the technology or software industry.
3. Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends. Strong preference for an individual who has direct experience working in or with the industry.
4. Strong network of industry contacts and an ability to quickly establish credibility with potential and existing clients.
5. Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
6. Strong analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.
7. Travel may be required to meet with clients and attend industry events.

Must have eligibility to work in the United States without needing sponsorship now or at any time.

About SEARCH Group Partners:

SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development, and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.

At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race, and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.