Description
As a Health and Benefits Associate Director, you will be a leader on the client service team and will be responsible for fostering relationships across the client organization. You will manage a wide array of projects, leveraging your experience to make recommendations on plan design and management for health and benefits programs. You will have the opportunity to generate business by participating in new business activities and expanding existing client engagements, positioning yourself to grow into a senior relationship management and/or leadership role by serving as the pivotal point of contact on all projects and working alongside industry experts on cutting-edge solutions.
The Role
Lead the design/management of group medical, dental, wellbeing, disability, and time off plans for clients. Responsibilities include:
- Serving as lead project manager for clients; contributing to project plan creation and leading the team on delivery; ensuring progress against established objectives, budgets, timelines, deliverables, and quality standards.
- Proactively advising clients and ensuring the delivery of superior client service.
- Playing a key role in vendor procurement, negotiation, implementation, and optimization activities.
- Facilitating specialist resources and subject matter experts in health management, absence and disability management, pharmacy, data analytics, and compliance.
- Supporting the generation of new business by participating in prospecting opportunities as part of a broader team.
- Building relationships internally and collaborating effectively on cross-functional teams.
- Leading the client team, assigning project roles/responsibilities, and ensuring accountability.
- Mentoring junior colleagues.
- Conducting review of client deliverables to ensure alignment to client objectives, leveraging optimal WTW services and solutions, and adherence to WTW professional excellence standards.
Qualifications
The Requirements
- 8+ years of experience and demonstrated success in the design/management of increasingly complex health and welfare plans gained in a consulting or brokerage environment or similar experience in a consultative role gained at a carrier or vendor.
- Ability to expand relationships with current clients.
- Polished and well-developed oral and written communication skills.
- Flexibility and proven ability to identify and resolve issues.
- Strong analytical, creative, and integrative skills.
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint.
- State Life and Health license required within 90 days of joining.
- CEBS designation, or health and welfare actuarial or underwriting training desired.
- Bachelor's degree strongly preferred.