Client Care Specialist

Company:  Herb Chambers
Location: Boston
Closing Date: 31/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
Herb Chambers BMW of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This position will be responsible for handling internet leads, inbound phone calls, and customer retention.
Immediate Opening Available
Job Responsibilities:
  • Daily Communication with customers on inbound and outgoing calls to schedule sales appointments
  • Basic customer service follow up calls after completion of store visit
  • Maintain and follow our script and inbound call process to effeciently schedule appointments at ease for our clients
  • Perform courtesy calls
  • Understands automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models.
  • Managing internet inquiries through dealership website and other online channels.
  • Setting up customer appointments for sales department.
  • Follow through on customer leads and build relationships with clients to close sales.
  • Grow internet sales business and expand current customer base.
Benefits Include:
  • Health Dental Insurance
  • 401K with company match
  • Flexible Schedule
  • Paid time off
  • Top-tier pay plan
Requirements
  • Must have flexible schedule and able to work weekends
  • Must be self-motivated and performance driven
  • Must be able to attend training
  • Proven experience in sales. Auto sales preferred but not required
  • Strong written and verbal communication skills
  • Highly organized with the ability to learn quickly
  • Strong computer and typing skills
  • Professional and personable demeanor
  • 40+ hour weeks, full time position
  • 5 Day Corporate Training
  • Strong phone, email and communication skills
  • Positive attitude and high energy
  • Basic MS Office Knowledge; computer software and internet proficiency
  • Professional appearance
Apply Now
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