Senior Maintenance Manager

Position Information:

• Pay Range: $31.00 - $34.00 hourly (DOE)
• Work Schedule: Monday – Friday (8:30AM - 5:30PM)
• This position does not come with a comped apartment unit
• Non-Exempt

Job Summary:

Under the Supervision of the Community Manager, the Sr. Maintenance Manager is responsible for maintaining the overall appearance and maintenance needs of the community. Responsibilities include curb appeal; supervising the maintenance staff; coordinating make-readies and move in/move out schedules; performing general maintenance repairs; conducting preventative maintenance; and overseeing the construction/rehabilitation needs of the apartment community.

The selected candidate will collaborate with the Community Manager for the overall property in order to assist the leasing staff in achieving the overall occupancy goals, and for assisting in resident retention by providing a quality living experience for the residents.

Essential Functions:

• Direct and supervise the daily activities of the property’s maintenance team. Apply GK policies and procedures to all maintenance operations of the community.
• Prioritize work assignments and evaluate job performance of maintenance associates. Ensure all work is completed according to GK standards.
• Collaborate with the Community Manager to coordinate the move-in schedule and ensure the timeliness and effective completion of all repairs in preparation for all new residents. Unit turns need to be completed in 5 days.
• Perform, schedule, and supervise maintenance repairs throughout the property including the common area amenities, resident occupied units, and vacant units in preparation for new resident move-ins.
• Work with vendors to coordinate repairs. Ensure quality work is completed.
• Assist Community Manager in obtaining proposals from vendors as needed.
• Manage open service requests through Onesite. Work orders need to be completed in 24-48 hours.
• Communicate with the Community Manager regarding the status of work and any potential issues, reporting anything that may be a potential liability.
• Budget and maintain an up-to-date supply inventory on all equipment, tools, and supplies for the property.
• Schedule, monitor and conduct preventative maintenance on various equipment, electrical and plumbing systems, HVAC, swimming pool(s), carpentry, drywall, exterior structural and appliances.
• Perform common area painting.
• Conduct monthly lighting inspections and replacements of lights where needed.
• Complete monthly and annual inspections on time. Follow up on any issues needing improvement.
• Keep work areas, maintenance shops, storage areas, equipment clean, and well organized.
• Consistently maintain a clean and attractive environment around the leasing office, clubhouse, pool, and all common areas.
• Pick up trash on the property and in common areas, which includes but is not limited to, driveways, parking lots, curbs, trash receptacles areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
• Walk the property several times a day and pick up new debris, including pet waste. Ensure pet stations are stocked and emptied at all times.
• Maintain the property’s flowerbeds, plants, and grass area, including pool cleaning or routine pool maintenance (including pool furniture).
• Maintain clean laundry rooms, mailrooms, doors, and light fixtures throughout property, as directed.
• Ensure policies and procedures as well as safety and compliance expectations are met.
• Report to Community Manager any inoperable vehicles on property, leaks, mold, injury, criminal activity and ensure incident report is submitted immediately.
• Provide safety training and instruction for newly hired maintenance associates.
• Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
• Respond promptly to resident complaints, concerns and requests.
• Provide input to the Community Manager for performance reviews for community maintenance associates.
• Comply with GK Management career apparel requirements and require compliance of maintenance associates.
• A flexible schedule to include weekends, evenings, and holidays.

Other Responsibilities:

• Lead, motivate and develop a successful staff.
• Comply with GK’s key control policy by all maintenance associates, vendors, and contractors. All keys must be secured, and no keys can be taken home with authorization from GK Management.
• Present a professional, efficient attitude to ensure resident satisfaction while working within company guidelines.
• Any other job duties or responsibilities that may be assigned.

Knowledge, Skills and Abilities:

• Ability to interact effectively with management, co-workers, visitors, and residents.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to work independently.
• Ability to read, speak, and write English language proficiently.
• Intermediate computer knowledge.
• Ability to perform professional level maintenance services.
• Knowledge of and ability to use simple tools and equipment.
• Ability to understand budgets and maintain expenses in line with the budget.

Minimum Qualifications Required:

• 6+ years’ experience in maintenance or related industry.
• Previous Multifamily property experience is highly preferred.
• Ability to work under pressure, organize and prioritize responsibilities.
• Customer service orientation with the ability to work with residents, vendors, management, and co-workers.
• Excellent communication skills, both verbal and written.
• Knowledge of Fair Housing and OSHA.
• Previous experience in work order management software highly preferred as well as MS Office products, Excel, Word, and Outlook.

Certifications:

N/A

Materials and Equipment:

This role routinely uses standard office equipment such as laptop computers, smart phones, photocopiers, filing cabinets and other presentation materials.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 60 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Working Conditions:

Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed periodically in disaster services areas and camp settings.