Building Guide Receptionist

Job Description
DESCRIPTION OF WORK:
***RECRUITMENT RANGE: $39,000 - $43,000 ANNUALLY***
*** Please Note: This is an in-person, non-remote position. ***
Distinguished by its architecture and constructed in 1963, the Legislative Building is where the North Carolina General Assembly conducts legislative business. Each year, more than 50,000 students from across the state and over 7,000 visitors from other states and countries visit the General Assembly. As the first point of contact for visitors, as well as guests contacting staff via phone, this candidate must have a clear understanding and grasp on effective communication skills and etiquette in interacting with dignitaries, the public, and staff in a political environment. A Legislative Building Guide requires a customer service focus, strong interpersonal skills, and the ability to convey information clearly and precisely.
The person in this position will be responsible for answering incoming calls, greeting callers, disseminating and providing information, and transferring calls within the legislative complex. The position also requires escorting scheduled, and occasionally unscheduled groups through the building, while sharing pertinent historical facts about the building and the purpose we serve within the Legislative Branch of government. Continuous learning is required in order to stay current with new information about the legislative complex and processes. The Legislative Building Guide position reports to the Building Guide Supervisor and Day Shift Police Sergeant.
EXAMPLES OF DUTIES :

• Answers incoming calls and provides a variety of information on meetings, schedules, facilities, and other information on state government.
• Interacts with the public by greeting visitors coming to the legislative complex, answering questions, providing information regarding meetings and locations, giving directions within the complex, and registering scheduled groups.
• Plans and escorts groups through the Legislative Building, gives information on historical items, chamber functions, and facilities.
• Directs individuals and groups to the appropriate area or service needed.
• Utilizes multiple avenues of technology and available information to perform basic job functions and answer questions.
• Assists with receiving literature reference materials and handouts of building history or outside periodicals/mailings offered to visitors and guests.
• Performs related duties as needed.

Compensation & Benefits :
The North Carolina General Assembly offers competitive salaries with opportunities for promotion, as well as excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, parental, and community service leave.
KNOWLEDGE, SKILLS, AND ABILITIES/COMPETENCIES:

• Ability to maintain composure and to work cooperatively under pressure with legislators, legislative staff, and the general public, including working with a variety of public groups, on a daily basis.
• Knowledge of pertinent facts about the legislative complex and the process of the duties of this branch of government.
• Ability to speak clearly and communicate effectively with diverse groups, including tours with school children, often while standing, walking, and climbing stairs.
• Strong public speaking skills, including experience speaking to large groups, with the ability to provide direction and guidance as needed in a friendly, polite, and courteous tone.
• Attention to detail in being capable of accurately transferring calls throughout the complex and relaying information to callers and visitors.
• Ability to determine what action to take with an emergency call and how to respond swiftly and efficiently.
• Ability to use listening skills to put callers at ease in order to obtain and provide accurate information.
• Ability to employ diplomacy skills in dealing with high call volume while focusing on each caller's request.
• Willingness and ability to work in a team environment while performing job duties in order to accomplish the mission of the department.
• Must be able to stand or sit for long periods of time.
• Capable of lifting or moving up to 30 lbs.
• Must enjoy and have experience working with children.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Graduation from high school or GED equivalency.
• Applicants must pass a criminal background check and are subject to drug screening.
• Must be capable of public speaking in large groups and have ability to project and articulate well.

Preferred Education and Experience:

• Previous experience as a teacher or tour guide.
• A background or documented interest in NC history and state government processes.

SUPPLEMENTAL AND CONTACT INFORMATION:
***NC General Assembly positions are NOT Subject to the State Human Resources Act.***
Position Type/Expected Hours of Work: This is a full-time, permanent position. Days and hours of work vary between Monday through Friday, 8:00 A.M. to 5:00 P.M. to include some holidays and/or weekends, as designated by the building rules. Employee may also be called in on days off or asked to work additional hours as needed.
Instructions:
To apply for the Legislative Receptionist/Building Guide position, submit the NC General Assembly application through the NC General Assembly website:
To be considered for the Legislative Receptionist/Building Guide position, all applicants must submit an NC General Assembly application by 5:00 P.M. on Friday, November 1, 2024.
Agency Contact Information:
North Carolina General Assembly
Human Resources Office
(919) 715-1210
***Due to the high volume of applications received, we are unable to provide information regarding the status of your application.***
About Us
The North Carolina General Assembly (NCGA) is the bicameral legislature of the State of North Carolina, composed of the Senate and the House of Representatives. The North Carolina Constitution grants the General Assembly authority to make or enact laws; to establish rules and regulations governing the conduct of the citizens, their rights, duties, and procedures; and to determine the consequences of certain actions.
An Equal Opportunity Employer, North Carolina, State Government