Company:
Kaiser Permanente
Location: Los Angeles
Closing Date: 03/11/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Summary:
Under supervision, provides clerical support to the department by composing and editing departmental correspondence, communications and documents; collecting and maintaining written information/records/files; scheduling and arranging for departmental meetings; preparing regular and periodic reports; ordering supplies; providing departmental telephone coverage; providing reception for designated areas.
Essential Responsibilities:- Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Performs a variety of clerical duties, including but not limited to staffing, schedules, MD payroll, employees' timecard recording, etc.
- Provides telephone reception.
- Takes and returns messages.
- Assists members in obtaining medical services.
- Completes forms associated with member services.
- Provides member/family/visitor instruction and information as directed. Uses computerized systems to enter and retrieve member data.
- Assists in tracking of member appointments.
- Books appointments.
- Assists in Quality Improvement projects as directed.
- Promotes quality of service by serving as a resource to members/visitors.
- Orders and maintains equipment and supplies.
- Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
- Applies correct medical terminology, format, and abbreviations.
- Types medical and research papers for publication.
- Creates graphs and charts.
- Collects and compiles cumulative data and statistics.
- Completes worksheets by tallying activities.
- Constructs statistical tables.
- Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality of service.
- Performs other related duties as required.
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Kaiser Permanente