Operations Manager

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

POSITION OBJECTIVES:

1. Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
2. Ensure that the Work Therapy Unit (WTU) operates at peak efficiency by monitoring and managing established key performance indicators (KPI) and standard operating procedures (SOP).
3. Develop an effective logistics and production plan to meet retail requirements and timely delivery of goods and services.
4. Direct and oversee personnel including hiring, training, and performance management.
5. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and complying with regulations.

MINIMUM QUALIFICATIONS:

1. High School graduate or equivalent (Required).
2. One or more years of paid experience in a warehouse role managing hourly employees.
3. Has verifiable experience supervising program participants (preferred); experience supervising volunteers, interns, and/or other large groups of individuals will also be considered.
4. Proficiency with warehouse procedures and policies, including logistics, equipment, safety, and purchasing (Preferred).
5. Ability to work collaboratively with all levels of organization staff and deliver effective feedback, both written and verbal.
6. Current valid driver’s license, able to pass MVR report (Required).
7. Must pass background check, which will include Criminal History and Sex Offender Registry.
8. Has experience driving a box truck (preferred); or ability to be certified as forklift operator.
9. Ability to recognize and maintain confidential information as appropriate.

PHYSICAL REQUIREMENTS:

1. Able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
2. Ability to grasp, push, pull objects.
3. Ability to lift up to 50 lbs.
4. Due to the facility's nature, incumbent must be able to occasionally work outdoors and feel comfortable walking on potentially uneven surfaces.

CORE COMPETENCIES:

1. Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.
2. Problem Solving/Conflict Resolution – Identify & resolve problems and/or conflict in a timely manner; gather and analyze information skillfully and develop solutions.
3. Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values, and objectives.
4. Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
5. People Development - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth. Delegate work assignments; Match responsibilities to the right people; Set clear expectations and monitor delegated activities.

ESSENTIAL JOB DUTIES:

1. Provide objective feedback during weekly case conference meetings.
2. Coach and support all Beneficiaries during work therapy. Influence/instill good behaviors via issuance of positive or negative corrective reports.
3. Comply with all program requirements including submission of all required WTA evaluations.
4. Partner with HR in the hiring process and completion of training requirements.
5. Supervise daily activities, including quality assurance, pricing strategies, inventory control, space management, logistics, completion of required reports, shipping, and receiving processes.
6. Monitor and meet daily store allocations through coaching, managing the flow of work, and developing actionable production plans.
7. Regularly inspect equipment, tools, and general maintenance of equipment.
8. Oversee and manage logistics, timely shipment deliveries of processed goods and donation pick-up.
9. Review and prepare work schedules and staffing requirements with action plans that meet department standards for productivity and quality.
10. Monitor and manage budgeted expenses and income.
11. Maintain all DOT and driver files to align with state and federal law.
12. Schedule and conduct required meetings for Drivers, Beneficiaries, and employees.
13. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with internal, local, and state regulations.
14. Train Donation Attendants with emphasis on customer service, safety, and efficiency.
15. Follow and comply with standard operating procedures in purchasing supplies, conducting auctions, and processing commodities.
16. Perform added duties as assigned.

THE SALVATION ARMY MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.