Escrow Branch Manager (PGP Title)

Escrow Branch Manager (PGP Title)

This position is 100% in-office/on-site located at the San Antonio, TX office.

JOB SUMMARY: Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.

PRIMARY RESPONSIBILITIES:

• Ensure daily branch operations are conducted in accordance with operations standards.
• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing.
• Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage.
• Ensure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE).
• Review and respond to monthly quality and accounting audits.
• Ensure proper handling of all funds and closings.
• Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue.
• Market value of PGP to Pulte Group and Pulte Mortgage, customers, realtors, and other lenders.
• Perform as a team member in allocating and coordinating the workflow.
• Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures.
• Keep abreast of area competitors' products, services, and costs.
• Maintain and foster branch participation in division/community events and promote Pulte values and culture.
• Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.
• Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.
• Other duties as assigned.

MANAGEMENT RESPONSIBILITIES COACHING & FEEDBACK:

With Direct Reports:

• Ensure appropriate staffing to meet department needs.
• Utilize recruiting and selection tools/processes to build organizational talent.
• Delegate work according to employee's abilities and skills.
• Evaluate employee performance and plan for compensation actions in accordance with that performance.
• Provide developmental opportunities through identification of internal and external training opportunities.
• Provide continuous coaching with regard to functional and leadership as well as technical skills and behaviors.
• Maintain staff schedules to provide adequate coverage at all times.
• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems, and banking transactions.

REQUIRED EDUCATION:

• High School Diploma or equivalent required. College degree preferred.
• Notary Public required.
• Escrow Officer license required.

REQUIRED EXPERIENCE:

• Minimum of 3-5 years Escrow Operations Experience.
• Supervisory Minimum of 2 years at a supervisory level or above.
• Specialize in RESPA with understanding of company's underwriting guidelines.
• Understanding of title and settlement rules and regulations.
• Effective communication, presentation, and organization skills.
• Capacity to work in a multi-location team environment.
• Ability to prioritize conflicting demands & meet department needs with available resources.
• Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus.
• Loyal: Shows firm and constant support to a cause.
• Team Player: Works well as a member of a group.
• Functional Expert: Considered a thought leader on a subject.
• Self-Starter: Inspired to perform without outside help.
• Goal Completion: Inspired to perform well by the completion of objectives.
• Resolve complex problems and execute complex transactions as needed.