Business Office Associate - Lead

6032 - Frederick - 5601 Urbana Pike, Frederick, Maryland, 21704

Pee r le a de r t o Busines s Offic e Associates , responsibl e fo r processi n g an d auditin g pa p er w or k associate d w it h sales, leading self and others through daily business requirements, c a s h management , and provid ing ex cep t ional cu stomer service.

What you will do:

• Mentor s Busin e s s Offic e Associate s, assist in g the m w it h develop m en t an d training
• Assist s stor e personne l a n d al l stor e department s i n thei r dail y function s w hile adherin g to Car M ax guidelines
• Participate s i n t h e rotatio n o f th e “Manage r o n Dut y ” rol e – responsibl e fo r delegatin g a n d dir ectin g th e busi ne s s offic e w or k f low , ans w erin g que s tion s relate d t o transactio n s , handlin g custome r issues/con cern s and follow ing up on dele gated busines s office w o rk tasks
• Delegates and f ollow s up on va rious Bus iness Office tasks
• Provid es custo m er service by listening, answ ering custome r q u estion s an d e xp lai n in g p aper w or k process
• Processe s pape rw ork associate d w ith retail automobile sales in clu d in g printin g dail y reports , maintaini n g dea l jackets , conta c ting financ e com p a n ie s regar d in g c o ntracts , obtaini n g require d info r m atio n regardi n g registratio n a n d titling, and au diting com pleted paper w ork
• Processe s pape rw ork associate d w ith an appraisal la ne purcha s e including title collect ion ca lls and follow up, obtaining prope r paper w or k an d signature s fro m customer s an d sendin g appro p ria t e document a tio n t o Corpora t e fo r fundin g o f drafts
• Manage s ca s h inclu d in g rec e i v in g an d countin g mon e y , distr i butin g funds , preparin g dep o sit s a n d handlin g o f th e saf e w ith consideratio n s t o security
• Processe s pape rw ork affiliated w ith the st at e DMV . T h i s i ncl ud es submittin g p aper w or k necessary to title and register a vehic l e fo r a custome r afte r th e sale
• Cler ica l respons ibi liti es inc lud in g copy ing, filing and answ ering phones
• Ma y assist in hir ing proces s by attending jo b fairs an d performin g intervie w s i n partnershi p w it h a manager

Qualifications:

Work requires a bility to:

• Create and maintain a posit ive w ork environment
• Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)
• Delegat e effectively
• Follow up
• Mak e decisio n s usin g inde p en d en t an d soun d judgment
• Reso lve custom er and associate issues
• Read , interpre t an d transcrib e d at a i n orde r t o maintai n accur a t e records
• Understan d nu meric filing sy stem
• Us e w or d processing , sprea d s h ee t an d othe r programs , dis p la y in g interme d iat e P C skills
• Multi-task in a h i gh energy , fast-pace w ork environment, leading self and others through prioritization of changing daily business needs.
• Lif t object s tha t w eig h a s muc h a s 15-2 0 lbs
• Spea k a n d list e n effectivel y i n d ealin g w it h interna l an d e x terna l customer s i n perso n an d ove r th e phone
• Com p let e Car M a x provide d trainin g o n th e fun c tiona l are a s o f th e Busines s Office , allo w in g fo r cross-trainin g a n d ful l cover a ge of Busines s Off ice

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .