Senior PC/Network Specialist

Salary: $58,140.00 - $77,190.00 Annually
Location : FL 34471, FL
Job Type: Full-Time
Job Number: 00078
Department: Ocala Police Department
Opening Date: 10/16/2024
Closing Date: 10/29/2024 5:00 PM Eastern
Description
This is a highly technical position, requiring skills necessary to deal with all aspects of networked personal computers including configuration, troubleshooting/repair, installation, and maintenance. It involves Service Desk support consisting of, customer service, computer/tablet/phone equipment inventory, and PC application support. This position will assume supervisory responsibility for the technical support staff in the absence of the IT Director.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responsible for maintaining an accurate inventory of all end-user computer equipment, mobile devices, and software by department.
2. Establishes standards and specifications for computer hardware and software as pre-authorization for departmental purchases.
3. Responsible for contacting, evaluating, and assisting third-party software vendors with department personnel to determine functional fit to defined requirements.
4. Responsible for maintaining the ticketing system database to prioritize and monitor reported problems to insure timely resolution.
5. Assists in implementation of new systems and the associated training as required.
6. Ensures proper Change Management procedures are followed and profile backups are made before implementing any changes.
7. Proficient in creating, reviewing and updating Statement of Procedures.
8. Evaluates user and department needs and recommends hardware/software to meet CIP or any departmental technology requirements for purchase.
9. Responsible for the development and training of the Technical Support staff and Interns.
10. Responsible for overseeing Service Desk staff on a variety of issues including the day-to-day operation, telephone calls, email, chat, and personnel requests and providing direction to the Technical Support staff.
11. Responsible for cellular phones and tablet contracts, security software support and, end-user training.
12. Proficient in network protocols and network components and configuring Windows network client software.
13. Proficient in Microsoft System Center Configuration Manager and System Center Service Manager ticketing system.
14. Responsible for networking PC clients which involves the setup and configuration of network cards, communications software, network protocols, email and internet access.
15. Proficient in desktop computer configuration, test and installs standard desktop and portable computers, devices, and associated peripherals and network environments with strong diagnostic, troubleshooting abilities while ensuring that PC workstations are safe for usage.
16. Responsible for installation, configuration, diagnosis, repair, maintenance, and upgrade of desktop computers including hardware, application software, operating systems, and peripheral devices utilizing Service Center Configuration Manager (SCCM)
17. Proactively works on special projects as assigned maintaining organization and control of tasks. Documents and tracks project milestones.
18. Provides progress/status updates on a weekly basis or upon request and ensures any scheduling delays or conflicts are communicated and addressed.
19. Proficient in administering Zoom, Microsoft TEAMS meetings and webinars.
20. Ability to interpret OPD's reporting needs and requirements and articulate them clearly and thoroughly to the report writing vendor.
21. Run reports from existing SSRS/Tableau/Crimeview/Crystal report systems for administrative staff as needed.
Perform any other related duties as required or assigned
Minimum Qualifications
EDUCATION AND EXPERIENCE
Graduation from an accredited 4-year college or technical school with major coursework in Computer Engineering or related field.
Minimum of 5 years of paid experience in Technical Support of desktop computer hardware, software, and networking. An equivalent combination of training and professional experience may substitute for educational requirements.
LICENSES/CERTIFICATES:
Must possess and maintain a valid Florida Operators Driver's License with an acceptable driving record.
CompTIA A+ certification (or obtained within 12-months of appointment)
ADDITIONAL INFORMATION
Must be able to be onsite within sixty minutes when called for an emergency.
Supplemental Information
SOFTWARE SKILLS REQUIRED
Advanced: 10-Key, Alphanumeric Data Entry, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
Basic: Database
SUPERVISORY RESPONSIBILITIES
Directly supervises 0 subordinate supervisor(s) who supervise(s) a total of None employee(s). Supervises 3 non-supervisory employee(s). Departments supervised by this position include None. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
COMMUNICATION SKILLS
Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization's clientele.
MENTAL DEMAND
Very close mental demand. Operations requiring very close and continuous attention for control of operations which require a high degree of coordination or immediate response. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.
ANALYTICAL ABILITY / PROBLEM SOLVING
Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Computer software programming, level ii technician support, project management; system analyst and comprehensive computer software support/help and/or web site development and connectivity.
ACCURACY
Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.
PUBLIC CONTACT
Occasional routine contacts with persons outside the organization. This would include contacts with suppliers, mail service, etc.
EMPLOYEE CONTACT
Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.
ADDITIONAL SOFTWARE SKILLS
Not indicated.
OTHER SKILLS
Not indicated.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms; occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ENVIRONMENTAL CONDITIONS
There are no harmful environmental conditions that are present for this position.
The noise level in the work environment is usually moderate.
More ADDITIONAL INFORMATION
Not indicated.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees.
Health Insurance
We offer both single and family coverage, for employees working 30 or more hours per week.
Dental Insurance
For full time employees, we offer both single and family dental coverage.
Vision Insurance
For full time employees, we offer both single and family vision coverage.
Life Insurance
For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life.
Short Term and Long Term Disability
Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury.
Medical FSA (Flexible Spending Account) and Dependent Care FSA
Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars.
Pet Insurance
We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care.
Employee Health & Wellness Center
The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching.
Voluntary Cancer Insurance
For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer.
Supplemental Critical Care Insurance
Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke.
Supplemental Accident Insurance
Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRI's, physical therapy, and hospital admission.
Legal Plan Insurance
Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of identity theft and social media monitoring.
Deferred Compensation Plan
Deferred compensation is available to all full-time employees at the time of employment. This benefit allows the employee to defer income without paying taxes until money is withdrawn. Current plan is administered through MissionSquare.
Direct Deposit
Direct deposit automatically deposits your net pay each pay period to your checking or savings account at your own financial institution. Direct deposit is a condition of employment for a person hired by the City.
Each pay period the employee receives an earnings statement showing gross pay, taxes, other deductions, accruals and net pay. Enrollment forms are available at Human Resources or Payroll.
Discounts - Theme Park
Discounts are available to all non-temporary employees at the time of employment.
Employee Assistance Program (EAP)
The Employee Assistance Program is available to all full-time employees and members of your household as an employer paid benefit. The EAP offers emotional wellbeing support in the form as counseling sessions and all sessions are confidential. The EAP also provides daily life assistance, legal services, and financial services.
Holidays and Paid Time off
The City provides paid holidays and paid time off for full-time employees. Refer to the Employee Handbook for details.
Retirement Plan
All full-time employees hired after 10/01/2013, apart from Sworn Police Officers and Firefighters, are enrolled in the 401a Defined Contribution Retirement Plan with MissionSquare. All contributions to the 401a Defined contribution plan are pre-tax and earnings grow tax-deferred. The City contributes 8% and employees contribute 3%. City contributions are 100% vested after one year of employment. You will be enrolled automatically and should take time to review your investment options at your earliest convenience.
Training Programs
The City is committed to provide training programs for all departments and all positions. Risk Management conducts classes in Defensive Driving, Safety, and Insurance. With rare exceptions, classes are offered during working hours, and are open to all eligible employees.
Tuition Reimbursement
All regular, full-time employees are eligible to participate in the tuition reimbursement program.
01
Do you possess a valid State of Florida Operator Driver's License with an acceptable driving record?

• yes
• no

02
What level of degree do you have with major course work in Computer Engineering?

• No Degree
• 2-year Technical School Degree
• Associate's Degree
• Bachelor's Degree or Above

03
What is your level of paid experience in Technical Support of desktop computer hardware, software, and networking?

• None
• 1 - 4 Years
• 5 - 9 Years
• 10+ Years

04
Do you possess a CompTIA A+ certification?

• yes
• no

05
If you do not possess a CompTIA A+ certification, will you be able to obtain one within 12 months of appointment?

• Yes
• No
• N/A

06
Do you understand that you must be able to be onsite within 60 minutes when called for an emergency?

• yes
• no

07
If you feel you qualify for this position due to an equivalent combination of training, education and experience, please explain below:
08
I understand and agree with the following statements: * All background, education and work history will be verified once an offer of employment has been extended and accepted.* Any false or incomplete answer may be grounds for not employing me or for dismissing me after I begin work.

• Yes
• No

Required Question