Director, Inflight Operations

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The Director, Inflight will lead, plan, and oversee all aspects of assigned flight attendant bases.

What you'll do

• Leads, develops, and motivates Inflight management teams across multiple locations to drive accountability and results for base operational effectiveness
• Partners with the Inflight Attendance and Performance teams to ensure that flight attendants adhere to policies and procedures
• Collaborate with station leadership to drive operational metrics
• Act as an escalation point for flight attendants
• Establish and maintain relationships with local APFA reps to reach balanced decisions for the company and the Flight Attendants

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Demonstrates the highest level of ethics and integrity
• Bachelor's Degree in relevant studies, or equivalent experience/training; Advanced Degree preferred, FAA certificate a plus
• 7 years of experience in aviation leadership; contract labor experience preferred
• Ability and willingness to travel as necessary
• Ability to lead, motivate, coach, and set clear expectations for Inflight base leadership
• Ability to build and facilitate long-term relationships at all levels, both internally and externally
• Ability to delegate effectively and handle multiple responsibilities, manage available resources, make timely decisions, and understand the impact of those decisions on others
• Ability to demonstrate time management, multi-tasking, and organizational skills
• Ability to demonstrate flexibility and work a varied schedule
• Ability and willingness to remain current with industry practices and developments
• Mentoring and relationship building skills with ability to manage group and interpersonal conflict situations
• Believes in and promotes American Airlines five leadership attributes:
• Caring - We care about all team members
• Collaboration - We succeed as a team
• Development - We build future leaders
• Results - We drive to be the best
• Future - We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.