Why Choose No Limits?
Personalized Care: Our practice model emphasizes one-on-one, hands-on care tailored to each patient.
Collaborative Team Environment: We foster a supportive and collaborative team culture. We enjoy spending time together both inside and outside the clinic, creating a family-like atmosphere.
Community Engagement: We partner with various organizations throughout the year to give back to our community.
Job Summary: The Care Coordinator serves as the first point of contact for patients and visitors at No Limits PT, ensuring a welcoming and supportive environment. This role involves managing patient interactions both in person and over the phone, coordinating administrative tasks, handling insurance verifications, and providing essential clerical support to the Physical Therapy staff. This position reports directly to the CEO.
Key Responsibilities:
Patient Interaction:
Greet, welcome, and assist all patients and visitors upon arrival.
Provide a warm, professional reception to callers and manage phone inquiries efficiently.
Administrative Support:
Maintain a clean, organized waiting room, bathroom, and work areas, adhering to clinic procedures and regulations.
Manage incoming phone calls, voicemails, faxes, and emails promptly throughout the day.
Collect patient payments at the time of service and assist with patient intake processes.
Scheduling & Coordination:
Accurately enter and maintain patient and insurance information in the scheduling system.
Manage appointment schedules, including filling canceled or no-show slots and ensuring patients are booked out for several weeks.
Call new patient referrals within 24 hours to schedule their first appointment.
Assist in scheduling follow-up appointments and handling waitlists.
Insurance Management:
Verify insurance benefits, communicate them clearly to patients, and track insurance authorizations.
Submit necessary insurance authorization requests in a timely manner.
Make follow-up calls to patients with outstanding balances and coordinate with physicians to request patient information as needed.
Other Duties:
Perform additional tasks and responsibilities as assigned by the No Limits PT CEO.
Qualifications & Skills:
Strong organizational and time management abilities.
Keen attention to detail and a commitment to excellence.
Proficiency with PC computers and office software.
Self-motivated, with the ability to multitask in a fast-paced environment.
Excellent interpersonal and communication skills.
Accurate typing and proofreading skills.
Experience in office and administrative tasks; medical office experience preferred.
Competent in conflict management and handling sensitive information professionally.
Work Schedule:
Part-time: 20 hours per week